Branch Manager – Non-Medical Home Care (Baltimore, MD)
Position Overview
All American Home Care is opening a new branch office in Baltimore, Maryland and is seeking an experienced Home Care Branch Manager with hands-on, non-medical home care operations experience to lead daily operations. This role is designed for a proven home care operation leader who has directly managed caregivers (HHAs/PCAs), understands the realities of non-skilled home care, and is familiar with the Baltimore service area, community resources, and Maryland home care requirements, including EVV expectations. The Branch Manager will play a key leadership role in establishing a stable, compliant, and high-performing branch culture, supporting caregivers, ensuring service continuity, and representing All American Home Care as we expand our presence in the Baltimore community.
Key Responsibilities
Branch Operations & Oversight
Oversee the daily operations of the non-medical home care branch
Ensure consistent, high-quality service delivery across all cases
Monitor branch workflows, processes, and operational efficiency
Identify operational gaps and implement corrective actions
Maintain accurate branch records and operational documentation
Provide direct leadership and oversight to coordination, administrative, and support staff
Set clear expectations for performance, accountability, and professionalismAddress staff performance issues, attendance concerns, and operational conduct
Foster a respectful, compliant, and team-oriented work environment
Support staff development, coaching, and corrective action in collaboration with HR
Ensure branch compliance with state, federal, and agency requirements for non-medical home care
Oversee adherence to company policies, procedures, and standards of care
Ensure documentation is accurate, complete, and audit-ready
Monitor compliance with EVV, service delivery, and internal controls
Prepare the branch for audits, surveys, and internal reviews
Address compliance issues proactively and escalate risks to executive leadership
Ensure services align with Plans of Care and client expectations
Monitor incidents, complaints, and service disruptions
Ensure timely investigation, documentation, and resolution of issues
Implement quality improvement actions to maintain continuity of care
Promote a culture of safety, accountability, and ethical conduct
Oversee scheduling operations to ensure adequate case coverage
Address staffing challenges, call-outs, and service gaps in collaboration with internal teams
Ensure continuity of care and minimal service disruption for clients
Monitor workload distribution and service capacity
Support branch performance against established operational and financial goals
Monitor operational costs, overtime, and service efficiency
Review reports and dashboards related to branch performance
Communicate performance trends, risks, and needs to executive leadership
Represent the branch professionally in all internal and external interactions
Collaborate with corporate departments to ensure alignment with organizational goals
Maintain effective communication with leadership regarding branch operations
Required Experience
Minimum 3–5 years of management experience in NON-MEDICAL home care operations
Prior experience as a Branch Manager, Operations Manager, or Senior Home Care Leader
Strong understanding of compliance, service delivery, and caregiver-based care models
Familiarity with the local service area and operational environment
Experience working with Maryland’s EVV requirements, including HHAeXchange, strongly preferred
Understanding of EVV compliance, visit verification, and service documentation in non-medical home care
Education
Bachelor’s degree in Business Administration, Healthcare Administration, Management, or a related field required
Equivalent senior-level home care management experience may be considered in lieu of formal education
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