Bistro Breakfast Cook -AM

Barista]

JOB DUTIES, MINIMUM QUALIFICATIONS (MONTH/YEARS EXPERIENCE, SKILLS, SPECIAL LICENSE, ETC):

SUMMARY:

Professional Experience

• Preferably 6 months of experience in food and barista service

Essential Functions

• Be flexible and willing to perform other tasks as necessary or requested

• Wear hotel uniform in compliance with hotel standards; adhere to professional grooming standards

• Respond to guest requests in a timely, friendly, and efficient manner

• Ensure knowledge of menu, promotions, and specials

• Take guest food and/or beverage orders and input orders in appropriate point-of-sale system

• Preparing food, grinding coffee beans, brewing tea and coffee, and serving items to customers

• Ensure guest satisfaction throughout the service

• Learning new brew methods, beverage blends, food preparations, and presentation techniques to improve food quality.

• Updating signage and displays to attract customers.

• Taking inventory and replenishing items as needed.

• Ensure the serving station is well-stocked & clean, at all times

• Perform other tasks as necessary or required to meet or exceed guest satisfaction

• Be flexible and willing to perform other tasks as necessary or requested

Job Requirements:

• Must have excellent customer service skills and a stable work history

• Must be able to work entire shift on feet at a quick pace

• Must be flexible to work any shift as needed including weekends

• Knowledge of basic drink recipes

• Knowledge of barista equipment

• Knowledge of safety rules for kitchen equipment

• Ability to lift 50 lbs

• Ability to work in a fast-paced and hot environment

• Stand and walk for long periods of time

Emotional Intelligence

• Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure

• Ability to anticipate guests’ needs

• Embraces and respects diversity and multicultural environment

Education

• Background screening for previous criminal history

• At least a high school diploma or G.E.D.

Computer Experience

• Experience with point of sale system

Strengths

• Social

• Speaks in guests’ preferred language

• Organizational

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.