Bilingual French Customer Service Representative (Remote – Louisiana Residents Only)

About the Role:

We are seeking bilingual (French-English) Customer Service Representatives with proven remote call center experience to join our team! This is a professional-level role — ideal candidates are experienced in handling high call volumes and delivering top-tier service in both English and French.

Applicants must reside in Louisiana and possess an understanding of the state’s parishes, communities, and cultural nuances, particularly in French-speaking regions.

Key Responsibilities:

• Professionally and empathetically answer inbound calls in French and English.
• Utilize your remote call center experience to resolve customer issues swiftly and accurately.
• Log all interactions and outcomes in internal systems or CRMs with precision.
• Demonstrate familiarity with Louisiana’s local geography, including areas with French-speaking communities.
• Follow scripts and procedures, while using critical thinking to meet diverse customer needs.
• Maintain professionalism in conversations that may involve urgent or sensitive matters.

Required Qualifications:

• Fluency in French and English (spoken & written) – required.
• Minimum 1 year of remote call center experience (non-negotiable).
• Must be a resident of Louisiana.
• Strong verbal communication and customer service skills.
• Tech-savvy and comfortable managing multiple systems during calls.
• High-speed internet and a quiet, professional home workspace.

Preferred Attributes:

• Familiarity with French-speaking communities in Louisiana, local phrases, and cultural nuances.
• Ability to handle escalated situations with calm and professionalism.
• Self-driven, organized, and confident working independently in a remote setup.