Bilingual Healthcare Administrative Assistant - *remote*

Who we are

CloudMD's personalized care program empowers healthier living by supporting employees with connected care across mental, physical, and occupational health & safety. We change the way Canadians navigate and access mental health support and healthcare solutions.

The Team

Our team consists of experts in their respective fields including, but not limited to Registered Nurses, Registered Practical Nurses, Social Workers and individuals with a passion for helping others. This team approach allows us to offer our clients a caring, knowledgeable and diverse professional team and a variety of service to meet their individual and specific needs.

You Have:

·       Exceptional English & French communication skills (written & verbal)

·       A minimum of 5 years administrative experience

·       Experience & passion for healthcare
·       A dedicated, quiet home office and reliable wi-fi
·       Energy, integrity & thrive working in a fast-paced environment
·       Maturity and want the opportunity to use your years of experience in a different capacity
·       Attention to detail is a must
·       Professionalism when calling out to a Doctor and/or Specialist offices
·       An understanding of healthcare and medical terminology, procedures, and diagnoses
·       Sensitivity with the privacy of personal health information shared
·       Empathy and understanding
·       The ability to multi-task and prioritize competing priorities
·       Highly proficient computer skills
·       Strong knowledge of the Canadian Healthcare system
·       Strong time management & organizational skills
·       Worked in roles with performance indicators and rise to the challenge to meet established metrics
·       Pride in being a positive team player, drama-free, tenacious, intuitive, caring, curious & FUN!
·       Identify and introduce efficiencies to reduce time and improve process flows:
·       Participate in data clean-up within systems
·       Manually entry of client information, request for services, evaluations, referrals and medical records and reports using various company technology systems
·       Research, coordinate and deliver mental health, healthcare and lifestyle solutions and services
·       On-going research of resources that meet the client requests
·       Participation in an inbound call queue
·       Clear, proficient and timely documentation of client inquiries and escalation
·       Organize, manage, and respond, to a selection of communication, such as online, emails and text
·       Ensure our client’s access the services they need in order to achieve their goals and recovery, including the coordination of care between departments and service offerings
·       Collect and distribute client information as required
·       Other duties as assigned

 Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About the role

Working with a variety of service offerings, database solutions and moving parts, this individual is vital in the overall team and service successes. This role compliments, an established team of motivated and dedicated nurses. Working in a variety of platforms, with many moving parts, this individual is vital in prioritizing, supporting, and managing the associated administrative responsibilities.

·       Assess, manage, support and monitor tasks and responsibilities assigned

In Addition

·       This is a Full-Time, permanent bilingual position. Monday to Friday - 8:00 am to 4:00pm or 9:00am to 5:00pm.