Bilingual Billing Associate/Front Desk

Job Description: Front /Billing Associate I

Reports to: Revenue Cycle Manager

We are a pediatric non-profit organization seeking a front desk billing associate to join our professional team. The front desk billing associate presents the first impression of the organization to clients and their families. The front desk billing associate will attend to visitors onsite, respond to inquiries on the phone and face to face and supply information regarding the organization to the general public, clients, and families. Billing associate will manage all matters and communication relative to insurance claims on behalf of Texas Hearing Institute. 

Position Information:                                                                          

Hours Weekly: 40

Monday – Thursday: 7:00 am – 5:30 pm

Friday: 7:00 am – 3:00 pm

Starting Salary: Determined by experience.

FLSA Status: Non-exempt

Benefits:

• Health & Dental Insurance
• Life Insurance
• Long Term Disability Insurance
• 403 (b) Retirement Plan
• 12 Paid Holidays
• 21 Paid Time Off Days  

 Responsibilities / Duties:

·         Answer telephone and screen voice mails and direct calls.

·         Take and relay messages.

·         Provide information to callers.

·         Greet people entering the organization.

·         Direct persons to the correct destination

·         Answer queries from the public and clients.

·         Ensure knowledge of staff movements in and out of organization

·        Monitor visitor access and maintain security awareness.

·         Monitor reception area for cleanliness tidy area at front desk.

·         Provide general administrative and clerical support.

·         Receive and distribute deliveries.

·         Verify patient insurance.

·        Check in clients.

·        Check out clients and take payment on occasion.

·         Monitor and maintain office equipment.

·         Control inventory relevant to reception area.

·         Other duties as assigned by supervisor.

·         Maximizing revenue and reducing contractual allowances/ discounts/ MWS and other (grants) write offs at all times.

·         File all THI appeals, and corrected claims as needed.

·         Reducing patient balances, collecting outstanding balances with invoicing, or at check in .

·         Assist with Entering and posting all service related (program) payments into IMS software.

·         Regularly reviews all clients accounts and keep them clean, including notifying clients of balances due or making necessary adjusting entries. THIS STEP INCLUDES “COMPLETING” CLAIMS IN IMS ADJUDICATION SO THAT THE   CLAIMS ARE PROPERLY & TIMELY CLOSED.

Required Skills/Abilities:

·         Bilingual (required) - Excellent oral and written communication skills in English and Spanish

·         - Knowledge of administrative and clerical procedures

·         Excellent customer service/patient service skills and great phone etiquette

·         Professional personal presentation

·         Team player

·         Ability to prioritize multiple tasks and responsibilities.

·         Must be organized and manage time.

·         “Can-do” attitude and willingness to learn new skills and technologies.

·         Internet usage for insurance verifications

·         IMS – onsite training

·         Working knowledge of Microsoft Office, Word, Excel, Power Point and Outlook.

·         Use of office equipment, i.e., computers, keyboard, iPad, scanner, fax machine, copy machine and postage meter.

·         Internet- using the internet for filing claims, gathering information, and communicating.

·         Spreadsheets- knowledge and ability to create, modify and electronically transmit.

Education and Experience Requirements:

·         High School diploma or equivalent

·         Must have one -plus years of claims (insurance billing experience)

Physical Requirements:

Stand; walk; sit; reach with hands and arms; public speaking; hear; see; bend, able to lift 15 pounds; drive a motor vehicle. Job requires extensive computer use; employee must have sufficient hand dexterity to use a computer keyboard/mouse and computer screen for lengthy periods of time. 

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