Bilingual (English and French) Account Manager **full-time/hybrid GTA**

Who We Are

Are you looking to further develop your career in the Healthcare industry with one of North America’s innovative healthcare providers? Our success is backed by enthusiastic people, ready to make a positive difference in the lives of over 10 million people through digital and enterprise health solutions. If you have a passion for providing compassionate, quality care or services to those in need, then a career with CloudMD might be what you are looking for!

CloudMD is transforming the delivery of healthcare using technology and by providing a patient-centric approach, with an emphasis on continuity of care. By leveraging healthcare technology, the Company is building one, connected platform that addresses all points of a patients healthcare journey and provides better access to care and improved outcomes. Through CloudMD’s proprietary technology, the Company delivers quality healthcare through a holistic offering including hybrid primary care clinics, specialist care, telemedicine, mental health support, healthcare navigation, educational resources, and artificial intelligence (AI).

Who You'll Work With

Reporting to the Director, Account Management. The Account Manager will work with the sales and implementation teams to launch new clients as assigned and will be responsible for managing a block of brokers to maintain strong relationship and growth of the business.

Will be responsible for managing a block of clients as well as broker relationships.

 What You'll Be Doing

The Account Manager is the main day to day contact for the assigned book of business. The successful candidate will be responsible for handling all client requests, renewals, meetings and escalations. This position advocates on behalf of clients and collaborates with internal teams to provide appropriate answers for the client queries. This position will require a clear understanding of our full product line and will actively work to identify gaps in client needs to incentivize the use of additional services where they are needed.

• Manage Book of Business end-to-end
• Manage relationships with strategic accounts/brokers
• Work on renewals and education of new products
• Manage escalations/risks
• Deliver regular updates/meetings and respond to ad hoc requests
• Work with client partners to promote and understand the program
• Conduct client training/orientations
• Develop and maintain strong relationships with clients, ensuring customer satisfaction and retention
• Identify new business opportunities within existing accounts
• Collaborate with internal teams to ensure successful delivery of projects and services
• Provide regular reports on account activity and performance
• Establish action plans, budgets, monitoring progress and making mid-course corrections to drive business results 
• Review and understand the growing aspects of our business including partnering with operations/marketing/product team members to understand the aspects of our services and solutions across our full solution set including Disability Management (DM), Workers Compensation (WC), Occupational Health (OH) and IME.

 What You Need to Be Successful

• Fluent in French and English, both written and spoken
• Proven experience as an account manager or in a similar sales/customer service role
  
  
  

Skills an Ideal Candidate Would Have

• Strong communication and interpersonal skills
• Excellent time management and organizational skills
• Demonstrated ability to work both independently and as part of a team

We thank everyone who is interested in our role. We'll reach out to candidates directly if we are interested in moving forward.

CloudMD is an equal opportunity employer. We do not discriminate on the basis of race, ancestry, religion, color, national origin, gender, sexual orientation, gender orientation or expression, political belief, age, marital status, or disability status.

CloudMD is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require an accommodation in completing any pre-employment assessments or applications, interviewing or otherwise participating in the recruitment process, please email human.resources@cloudmd.ca.

Protecting the safety and welfare of employees, clients, and patients that use our services is of utmost importance to us. For this reason, final applicants will be asked to undergo a background check.