Benefits Administrator

Company Overview:

Centricity Solutions is a single-service outsource provider, helping small to mid-sized companies with their HR, Benefits, and Payroll needs. We embrace paperless administration by utilizing our cloud-based technology and providing clients secure and convenient 24X7 access to information. The ideal candidate will be enthusiastic, highly motivated, detail-oriented, with excellent communication and organizational skills. We create a fun and team focused work environment.

Summary/Objective

The Benefits Administrator position is responsible for day-to-day administration of group benefit programs for Centricity clients, including maintenance & synchronization of benefits/payroll/HR data with insurance carrier(s) and other third parties, as applicable. The benefits administrator also provides guidance and assistance to Centricity client liaisons and client employees, by means of verbal and written communication, on various employee benefit plans, as well as analytical and technical support in the delivery of the benefit programs.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Coordinate daily benefits processing. Handle enrollments, qualifying life events, terminations, COBRA, demographic/employment changes and beneficiary updates. Assist with maintenance of employee benefits files, maintain benefits platform and update employee payroll records, as needed.
2. Serve as a contact for customer’s group plan vendors and third-party administrators. Assist in transfer of data in support of services, premiums and plan administration.
3. Assist with regularly scheduled audit & review of monthly billings for client’s group plans and help with reconciling discrepancies.
4. Provide customer service support to client liaisons and/or client employees, such as addressing benefit inquiries and complaints from client employees to ensure a quick, accurate and courteous resolution.
5. Maintain contact with Centricity client liaisons and/or client employees by phone or e-mail to facilitate proper utilization of benefits.
6. Collaborate with colleagues in the HR and Payroll departments to ensure accurate processing and exceptional execution of services to clients.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, scanners, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This is largely a sedentary role. However, some physical activity may be required, such as walking to a colleague’s desk or filing paperwork and moving boxes in the supply room. Specific vision abilities required by this job include near and far vision, color vision, and ability to adjust focus.  

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 5:00 p.m. Occasional evening work may be required as job duties demand.

Travel

No travel is expected for this position.

Classification

Salaried non-exempt

Preferred Education and Experience

1. One to three years of related benefits or employee benefits administration experience.
2. Active California Insurance License (Life, Accident and Health).

Required Eligibility Qualifications

1. Computer proficiency and technical aptitude with the ability to use Microsoft products, including Excel & Word; experience with HRIS and benefits databases.
2. Excellent customer service, written communication, organization and prioritization skills.
3. Knowledge of employee benefits language and concepts.
4. Ability to work effectively in a team environment with associates.
5. Ability to manage several projects simultaneously while working under pressure to meet deadlines.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Benefits and Perks

We recognize our team members’ commitment to the company’s growth and success by offering:

1.       100% Company-paid Medical, Dental, Vision, Life, and Disability insurance.

2.       3 weeks of PTO and 11 paid holidays per year.

3.       Non-Elective Safe Harbor 401k with company contribution.

4.       Additional Employee-paid insurance options including Supplemental Life and Flexible Spending Accounts (FSA).

5.       Centricity Bucks reward program where you are eligible to receive gift cards for great internal/external customer service.

6.       Semimonthly Company-paid lunches and special team building events.