Bellman

At The Lodge at Whitefish Lake, we believe in creating unforgettable experiences. As one of the only AAA Four Diamond-rated resorts in Montana, we specialize in organizing and executing high-quality corporate events, conferences, and special occasions. Our dedicated team is committed to delivering exceptional service and ensuring every event is a resounding success. We are seeking a dynamic and talented Bellman to join our team and contribute to our continued growth. 

POSITION PURPOSE

Serve as the first and last point of contact for all guests by warmly greeting them upon arrival and departure. The Bellman plays a key role in creating memorable guest experiences by providing a warm welcome, efficient luggage handling, and knowledgeable local recommendations—all delivered with genuine enthusiasm and professionalism.

PRIMARY RESPONSIBILITIES

· Greeting all arriving guests with a sincere and enthusiastic welcome, using prescribed hospitality phrases and maintaining a positive demeanor.

· Escort guests to their rooms while assisting with luggage, providing room orientation, and anticipating special requests or needs.

· Handle baggage collection and transport for departing guests, ensuring timely service and safe handling of items.

· Be a proactive ambassador of the hotel by creating meaningful guest interactions and personalized experiences.

· Communicate clearly and courteously with all guests, team members, and management.

· Provide knowledgeable recommendations about hotel amenities and local attractions, events, restaurants, and transportation options.

· Respond promptly and professionally to guest inquiries or concerns, taking ownership of solutions.

· Support front-of-house operations as needed, including assisting other team members in delivering outstanding service.

JOB REQUIREMENTS & QUALIFICATIONS

· The ability to provide exceptional guest service with a positive attitude and professional appearance.

· Strong interpersonal and communication skills, both verbal and written.

· Ability to jog short distances, stand for long periods, and work outdoors in varying weather conditions.

· Familiarity with the local area and attractions is strongly preferred.

· Ability to multitask and work under pressure while maintaining courtesy and professionalism.

· Team-oriented with a willingness to support other departments as needed.

· Knowledge of hotel services, amenities, and suggestive selling techniques is a plus.

KEY COMPETENCIES

· Guest Focused – Committed to enhancing the guest experience through responsive and attentive service.

· Teamwork – Works effectively with peers and management, contributing to a collaborative and positive work environment.

· Professionalism – Maintains a composed and respectful demeanor with guests and colleagues at all times.

· Quality & Efficiency – Strives to complete tasks accurately and efficiently, meeting or exceeding service standards.

· Profitability Awareness – Uses resources responsibly to support the financial health of the department and hotel.

WHY JOIN US

• Join a reputable and well-established resort hotel and event venue known for delivering excellence. 
• Be part of a dynamic team of experienced hospitality and event professionals passionate about creating unforgettable experiences.
• Flexible schedule and competitive salary and benefits package.

The Lodge at Whitefish Lake, part of Averill Hospitality, offers part-time and full-time, year-round employment, paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.