Barista

Baristas will provide coffee and light food service in a high volume, fast paced ‘proudly serving Starbucks’ Café. Baristas must create quality beverages consistently and multitask in a team environment with a focus on guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Provides quality beverages consistently by adhering to recipe and presentation standards, including strict adherence to health, safety and sanitation guidelines.
• Exhibit a high level of professionalism, hospitality and confidence when making contact with guests.
• Provide pleasant, calm food and drink service to guests at café counter or seating areas.
• Make observations, anticipate needs and perform follow up with guests to ensure satisfaction.
• Operate a POS system to compute sale prices, total purchases, process cash / credit payment and provide customer with proper receipt and change. Ensure accurate records (including cash-out and tip reports).
• Demonstrate a working knowledge of policies regarding payment, exchanges, refunds and security practices.
• Communicate with team members, shift supervisor, manager and kitchen staff as required to guarantee guest satisfaction, including prompt resolution of complaints.
• Assist with associate training by reinforcing successful performance and giving respectful coaching as needed.
• Act as an information center by demonstrating resort knowledge, including: location of amenities, hours of operation, information on special events / activities and pricing. If asked a question and unsure of the answer – find someone who can help!
• Maintain a clean and organized workspace so that team can locate resources and product as needed.
• Complete set-up, side work and closing procedures, including: preparing work area for service prior to opening or closing, plating tables, stocking service / beverage stations, maintaining cleanliness and ensuring work area is in optimal condition for next shift.
• Follow outlined procedures to (1) ensure the security and proper storage of inventory and equipment, (2) replenish supplies and communicate inventory in a timely and efficient manner, and (3) minimize misuse and breakage of glassware, linen and supplies and to ensure that no re-usable goods are wasted.
• Report to work on time for scheduled shift and in appropriate uniform / nametag.
• Abide by department / resort / company policies, procedures and safety rules at all times.
• All other duties as assigned.
• QUALIFICATIONS
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Basic technical skills required to operate POS and credit card machine; prior POS experience strongly preferred.
• Strong attention to detail to ensure accuracy of transactions in a fast paced environment while handling multiple priorities with a high degree of professionalism.
• Verbal and written communication skills to interact with guests and associates at all levels.
• Ability to use independent judgment to make decisions that conform to department / company policies while resolving customer issues or gaining cooperation guests in the absence of direct supervision.
• Desire to function in a team environment with a positive attitude to ensure successful operation of facility.

EDUCATION and/or EXPERIENCE CERTIFICATES, LICENSES, REGISTRATIONS TIPS training certification as well as Serve Safe or equivalent preferred. PHYSICAL DEMANDS/WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or GED equivalent.
• Minimum 1-year experience in as a barista or equivalent Food & Beverage role required.
• Must be able to walk, stretch, bend, and stand for extended periods of time.
• Ability to bend, squat, kneel, reach, stretch, and climb without any difficulty.
• Must be able to lift up to 50 pounds without difficulty.
• Flexibility to work early mornings, evenings, weekends and holidays required and willingness to flex up or down in scheduled work hours (based on business need).