Banquet Servers

The Lodge at Whitefish Lake, one of Montana's AAA Four Diamond resorts, is seeking Banquet Servers to work with our Banquet team.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:

Banquet Servers are responsible for meeting and exceeding the expectations of all guests. The banquet Server is responsible primarily for assisting in serving, setting up, and clean-up of all functions.  This is a fast-paced position that will involve constant interaction with guests.

• Knowledge of event menu items and their contents with appropriate table settings, service ware, and the correct preparation and garnishing methods.
• Ability to follow directions from banquet event orders.
• Responsible for setting up, serving, maintaining, and breaking down banquet rooms.
• Ability to carry large and heavy trays on a continuous basis throughout shift.
• Ensure all equipment and décor is kept in excellent working condition through personal inspection and reporting to Banquet and Event manager or Captain on duty if it is not.
• Foster opportunities for the team to learn, grow, and develop their abilities, collaborate with your peers to create a culture and work environment founded on respect,
• Responds quickly to requests from guests, supervisors, or management in a timely, friendly and efficient manner.
• Fully understands and follows all regulations that pertain to health, and safety, requirements of the banquets department, employees, and guests.
• Follows up with guests to ensure satisfaction of needs. 
• Maintains security of equipment, keys, and supplies issued each day.
• Reports missing articles, damage or mechanical problems from equipment, and any sort of structural damage to the hotel in all areas of the lodge and the banquet department.
• Always provides a professional image through appearance and dress. 
• Isable and willing to go long periods of time with out sitting. Can maintain the positions need for continuous movement, bending, and lifting.
• Keeps a positive attitude with guests, peers, and management to ensure a good environment for all.
• Follows company policies and procedures and other duties as assigned by supervisor, or manager.

The essential functions and duties stated above are not to be construed as the only duties to be performed by the employee occupying this position.  Employees may be required to perform other and additional job-related duties assigned by their supervisor.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITY

• Great customer service skills.
• Must be organized and detailed oriented. 
• Must be a team player.
• Desire to provide phenomenal guest experiences, a passion for quality, and attention to detail.
• Must be a minimum of 18 years of age to serve alcoholic beverages and knowledge of Montana state laws.
• Willing to be flexible with scheduling and times scheduled based on event orders and needs of guests.  
• Strong communication skills with the ability to develop relationships and foster cooperation.
• Ability to build strong relationships.
• Successful track record in professionally addressing & resolving difficult and challenging issues at all levels.
• Ability to develop and encourage an open, stimulating and trusting environment that reflects our Company Mission, Brand Promise and Values.
• Must maintain good attendance and punctuality.
• Ability to effectively present information and respond in a timely fashion to questions from groups of managers, guests, and the public·     
•  Treats people with respect and dignity, keeps commitments, inspires the trust in others, works ethically and with integrity, and upholds organizational values  Must be alert and quick with reasoning. 
• Should be able to make decisions for the best interest of the hotel.  Ability to interpret instructions and guidelines set by the hotel’s policy and procedures.

The Server's schedule can be flexible with part and full time opportunities. Working evenings, weekends and holidays may be required. The Servers will typically be available during peak seasons, typically taking PTO and vacations during slower seasons. Typically, PTO will not be allowed during June 15 - September 15, and December 15 – January 5.

The Lodge at Whitefish Lake, part of Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.