Banquet Server

The Banquet Server will provide beverage / food service in a high volume, fast paced banquet operation with a focus on guest satisfaction. Servers must perform job duties quickly, accurately and consistently while working in a team environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Participate in pre-function detailing, including: table settings, place cards, cookie trays, chair covers and food labels. Ensure banquet set up details by adhering to BEO and performing all checklist duties.
• Continuously communicate with Banquet Manager / Captain and Team regarding execution of event to ensure efficient service and guest satisfaction, including prompt resolution of complaints.
• Work in a team environment and exhibit a high level of professionalism, hospitality and confidence when making contact with guests. Observe and follow up with guests to ensure satisfaction with food and / or event service.
• Assist Banquet Captain by directing guest flow to buffet line by releasing tables for food service.
• Provide food and beverage service to an assigned section and provide assistance with other sections, as needed.
• Efficiently deliver meals to the correct recipients with attention to special requests (i.e. food allergies) in a high volume, fast paced environment.
• Observe and follow up with guests to ensure satisfaction with food and/or event service.
• Manicure tables by clearing used dishware, placing used dishware in designated areas and emptying trash to maintain a neat / clean “front of the house” service area.
• Works until end of designated shift and complete post function duties, including return of centerpieces / gifts / card boxes, wrapping of cake / cookies, removal of linens from tables and routine cleaning procedures.
• Follow outlined procedures to (1) ensure inventory and proper storage of banquet dishware and other equipment, (2) replenish supplies and communicate inventory in a timely and efficient manner, and (3) minimize misuse and breakage of china, glassware, linen and supplies and to ensure that no re-usable goods are wasted.
• Report to work on time for scheduled shift and in appropriate uniform / nametag and in compliance with resort appearance standards; long hair must be up off shoulders.
• All other duties as assigned.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must meet New York minimum age requirement to server alcoholic beverages (18+).
• Basic technical skills required to operate POS and credit card machine; prior POS experience strongly preferred.
• Strong attention to detail to ensure accuracy of transactions in a fast paced environment while handling multiple priorities with a high degree of professionalism.
• Verbal and written communication skills to interact with guests and associates at all levels.
• Ability to use independent judgment to make decisions that conform to department / company policies while resolving customer issues or gaining cooperation guests in the absence of direct supervision.
• Desire to function in a team environment with a positive attitude to ensure successful operation of facility.

EDUCATION and/or EXPERIENCE

• High school diploma or GED equivalent.
• Minimum 1 – year prior experience in Banquet Server or related Food & Beverage Service Role required.

CERTIFICATES, LICENSES, REGISTRATIONS

• TIPS training certification as well as Serve Safe or equivalent preferred.

PHYSICAL DEMANDS/WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to walk, stretch, bend, and stand for extended periods of time.
• Ability to bend, squat, kneel, reach, stretch, and climb without any difficulty.
• Must be able to lift up to 50 pounds without difficulty.
• Flexibility to work evenings, weekends and holidays required and willingness to flex up or down in scheduled work hours (based on business need).