Banquet Manager & Marketing Coordinator (Hybrid Position)

Location: Lionheart Hospitality – Cary, NC

Reports To: Director of Operations

Hours: Full-Time (30-40 hours per week), including evenings and weekends 

Position Overview

This is a hybrid role combining responsibilities of both a Banquet Manager and Marketing Coordinator. The ideal candidate will oversee banquet bookings while also assisting with marketing and social media initiatives. This position ensures seamless event execution, maximizes revenue from private dining experiences, and enhances the restaurant’s digital presence to drive awareness and engagement.

Key Responsibilities

Events Manager Responsibilities

·         Serve as the primary contact for banquet inquiries and private event bookings.

·         Communicate with potential clients, conduct venue tours, and provide detailed event proposals.

·         Maintain an organized booking calendar to track event details, deposits, and contracts.

·         Work with the culinary and service teams to customize menus and event setups based on client needs.

·         Ensure all event details are confirmed, including seating, AV requirements, décor, and timelines.

·         Coordinate with front-of-house and back-of-house teams to ensure smooth event execution.

·         Implement upselling strategies to increase event revenue.

·         Provide on-site support to ensure seamless execution and client satisfaction.

Marketing Coordinator Responsibilities

·         Assist in planning and creating engaging social media content, including photos, videos, and promotional materials.

·         Work with the marketing team to execute campaigns promoting banquets, large parties, and daily restaurant operations.

·         Engage with followers, respond to comments and messages, and foster community interaction.

·         Capture live content from events, special occasions, and behind-the-scenes restaurant moments.

·         Assist in creating email campaigns and newsletters targeting banquet clients and loyal customers.

·         Update website and third-party event platforms with accurate event details and promotions.

·         Assist in planning and executing paid marketing campaigns to drive event bookings and restaurant traffic.

Qualifications & Skills

Required:

·         Experience in event sales, banquet management, hospitality, or restaurant operations.

·         Proven experience in content creation, content scheduling, campaign execution and collaboration.

·         Strong organizational and time management skills with the ability to multitask.

·         Excellent verbal and written communication skills.

·         Experience using reservation, booking and CRM platforms.

·         Customer service-oriented mindset with strong relationship-building skills.

·         Basic knowledge of graphic design tools such as Canva or Adobe Express.

Preferred:

·         Two or more years of experience in hospitality/event sales, restaurant management, or marketing.

·         Familiarity with Google Drive, Dropbox, and Microsoft Office for event planning and organization.

Compensation & Benefits

·         Hourly Rate: $20 - $25 per hour (based on experience)

·         Commission for all in-house banquets

·         Healthcare benefits with 50% employer contribution

·         401(k) with 4% employer match

·         Complimentary meals during shifts

·         Opportunity for advancement as the company continues to grow.