Banquet Manager

Job Type: Full-Time

Summary: Read and analyze banquet event orders, determine proper set up, timeline, team assignments, specific guest needs, buffets, action stations, etc. Oversee room set ups, ensuring cleanliness and proper set up. Monitor and maintain cleanliness, sanitation, and organization of service areas. Maintain storage areas for organization, stock quantities and condition, cleanliness and rectify any deficiencies. Communicate with guests and other employees to ensure guest needs are met. Ensure staff are working together as a team. Direct final breakdown and cleanup of event spaces. Previous experience required.

Responsibilities include but are not limited to the following:

Essential Job Functions:

●        Be present on the restaurant and lobby floor engaging with customers during event hours.

●        Speaking with guests, or staff using a clear, professional, and respectful language at all times.

●        Responds to individual guest needs, inquiries, and/or complaints as they occur.

●        Ensures customer satisfaction with all aspects of the dining experience and/or hotel experience

●        Ensure consistent product and service.

●        Ensure service staff consistently adheres to proper service procedures during operations.

●        Seeking out the latest trends and products in industry and sharing it with the Special Events & Catering Manager

●        Attend all BEO meetings and assist Special Events & Catering Manager with planning and preparation.

●        Assist Special Events & Catering Manager with training, scheduling, coaching and motivating On-Call & Service Teams.

●        Assist Special Events & Catering Manager & Restaurant Managers with overseeing contract labor, when needed.

●        Perform & execute all event details as planned and designated by Restaurant Manager and/or Special Events & Catering Manager

●        Report to Special Events & Catering Menu any need for repairs or housekeeping of all restaurant & banquet materials.

●        Assist in the upkeep, storage, and organization of all banquet supplies

●        Adhere to grooming guidelines and standards.

●        Observe all legal guidelines and procedures of the TABC.

●        Thorough knowledge of product recipes, hotel policies and executing guest special requests.

●        Thorough knowledge of and correct application of all hotel policies, procedures, and practices.

●        Ability to maximize effective usage of the systems in place and recommend system improvements.

●        Perform other duties as assigned.

Essential Job Skills:

●        Strong teamwork skills.

●        Strong floor presence and people management skills.

●        Excellent interpersonal skills with a focus on customer service.

●        Excellent time management skills.

●        Excellent organizational skills and attention to detail.

●        Familiarity with food handling, safety, and other restaurant guidelines

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