Banquet Captain - Caesars Republic Scottsdale

Job Summary

The Banquet Captain is responsible for supervising and assisting with the setup, service, and clean-up of all assigned banquet functions.

Education & Experience

• At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required.

• College course work in related field helpful.

• Previous supervisory responsibility preferred.

• Alcohol Awareness Certification (must comply with State regulations)

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful, high-pressure situations.

• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.

• Must maintain composure and objectivity under pressure.

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.

• Must be effective at listening to, understanding and clarifying the concerns and issues raised by co- workers and guests.

• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Job Duties & Functions

• Approach all encounters with guests and employees in a friendly, service-oriented manner.

• Maintain regular attendance in compliance with HCW Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).

• Comply at all times with HCW Hospitality standards and regulations to encourage safe and efficient hotel operations.

• Comply with certification requirements as applicable to position to include Alcohol Awareness, Food Handlers, Safety, etc.

• Maintain friendly and warm demeanor at all times.

• Inspect the set-up of meeting and banquet functions, checking them against the Banquet Event Order.

• Supervise and assist with the set-up of assigned catered functions, ensuring that the hotel's standards are met, and advance preparation for service is adequate to allow efficient service to the guest once the function begins.

• Act as the liaison between Sales/Catering Manager and the in-house meeting or banquet contact.

• Respond to guests’ problems, complaints and accidents. Communicate problems/issues to the Banquet Manager, Banquet Supervisor, or Food and Beverage Manager.

• Assist Banquet Manager/Supervisor/F&B Manager with the creation of the Banquet Work Schedule and completion of Banquet Wage Progress Reports.

• Assist in service of functions as required.

• Assist in banquet set-up as required.

• Requisition liquor for all banquet bars and maintain proper control over banquet beverage service.

• Supervise and assist with the break down after the completion of functions to ensure that all equipment and supplies are stored properly.

• Inspect the sanitation of all function space and storage areas to maintain the highest standard of cleanliness and organization throughout the department.

• Follow all state liquor laws.

• Be familiar with banquet menus and prices.

• Know hotel services and facilities.

• Enforce all hotel policies and safety rules.

• Be familiar with fire exit and fire extinguisher locations and know how to operate.

• Supervise Banquet staff as directed by Banquet Manager/Banquet Supervisor/F&B Manager.

• Be familiar with and enforce all Standard Operating Procedures for the Banquet department.

• Hold pre-function meetings, and check staffing and menus prior to events.

• Make sure all required equipment is available for event.

• Give job tasks to servers and assign stations.

• Supervise service of station or room.

• Prepare banquet checks and obtain signatures from guest contact.

• Monitor ongoing functions throughout assigned shift.

• Assist servers throughout function.

• Supervise clean-up.

• Verify servers’ paperwork when event is complete.

• Assist the Banquet Manager/Supervisor/F&B Manager with the hiring and training of Banquet staff.

• Assist audio/visual company, as necessary.

• Correct hazards and notify management.

• Perform other tasks/jobs as assigned by Food and Beverage Manager.

• Attend meetings as required by management.

• Cross train as necessary for assistance as supervisor.

• Submit order of all supplies (candles, note pads, pens, uniforms) to Food and Beverage Manager for approval and maintain inventory levels.

• Handle items for “Lost and Found” according to the standards.

• Other duties as required.