Asst General Manager

FUNDAMENTAL EXPECTATIONS

Assistant General Manager

Marriott Supervisory/Management Experience a plus

Duties & Responsibilities

SUMMARY:

Operates the property in a professional manner while optimizing guest satisfaction, employee morale, and hotel profitability. Directs and coordinates activities of the hotel staff to obtain optimum efficiency and economy of operations and maximize profits by performing the following duties personally or through subordinate supervisors. These duties include:

1) Coordinate and supervise rooms, sales, and maintenance department. Ensure that the highest standards of cleanliness, service, efficiency, teamwork and quality exist in every operation for our guest.

2) Maintain and promote positive guest relations through personal involvement and employee involvement.

3) Assist in recruitment, orientation, and training of line-level employees and department leaders. Progressively discipline and terminate employees as needed; Promote and develop employees.  Has the ability to operate employee “onboarding” via Netchex software.

4) Initiate and promote on-going training for all employees in an organized manner; Document and measure success of training.

5) Maintain positive employee morale through ongoing programs and daily motivation (huddles).

7) Work within the annual budget guidelines.

8) Conduct annual employee reviews; Coach and train to continually improve employee performance.

10) Supervise nightly audit; Review reports daily and make corrections as needed. Ensure that credit card transactions are processed for payment nightly, that all reports required by Ownership are timely emailed/posted/faxed, and that the computer backup has been performed. Ensures accounting software, M3, is balanced with PMS.

11) Supervises property procurement through IBuyEfficient software.

12) Monitor payroll expenditures via NETCHEX software; Assure that staffing is adequate for quality guest service and that costs are in line with staffing models and guidelines.  Distribute paychecks in accordance with corporate guidelines.

13) Ensure compliance with the Employee Handbook, and that all policies, procedures, federal and state laws are adhered to by all employees.

14) Maintain a working inventory of pantry/sundry shop, paper, office, amenity, linen and other guest supplies. Take inventories as outlined, and order as needed. Control inventories and achieve budgeted costs; Maintain storerooms in a clean, organized fashion.

15) Approve work schedules; Ensure that staffing is adequate and within established guidelines.

16) Have thorough working knowledge of property management system; Be able to enter direct bill accounts, and local negotiated accounts; Be able to pull marketing reports and tracking reports; Regularly audit system for clerk error; Be able to change rates and property information; Be able to utilize all systems to maximum potential; Telephone, laundry equip., HVAC, fire panel, etc.

17) Have thorough working knowledge of the brand central reservation system; Monitor daily for maximum rate yield (works with corporate revenue manager); Be able to transmit rewards program info., Travel Agent commissions, and Revenue Occupancy reports; Change status on system for occupancy as needed; Manipulate system to achieve highest rate yield.

18) Inspect property and guest rooms daily; Advise of deficiencies and correct; Make note of any repairs/improvements needed; Ensure that the highest levels of cleanliness and consistency are maintained; Develop and maintain project maintenance "PM" logs.

19) Monitor front office operations daily; Audit bucket checks and shift closings for accuracy.

20) Do daily bank deposits; investigate all over/shorts. Provide explanation to Corporate if needed; Resolve.

21) Handle all guest complaints in a sincere and expedient manner; Ensure guest satisfaction.  Monitor and respond to internet reviews (Trip Advisor, Expedia, Google, etc).

22) Handle all guest incidents with utmost care; Document as needed. Report any emergency situations or conditions immediately to Corporate; Advise Corporate of any incidents through reporting.

23) Ensure highest levels of safety; Hold quarterly fire drill training and fire drills; Check daily for hazards and correct immediately; Check lighting; Check locks and security devices. Check daily that front and side entrances are secured as per property security procedures. Ensure that all team members are trained in emergency procedures, that they read the procedure book annually, and that the procedure manual and emergency phone numbers are prominently displayed behind the front desk area. Ensure that all key controls and procedures are followed and are in place.

24) Maintain Manager's safe and all bank monies; Audit regularly.

25) Adhere to routine cleaning and maintenance schedules for HVAC's, carpeting, in-room upholstery, drapery, walls, mattress rotation and other periodic items as outlined on "Maintenance report”.

26) Achieve maximum achievable scores during Brand Quality Inspections.

27) Communicate openly and frequently with Corporate personnel, in order to maximize synergy.

28) Perform any and all duties not specifically outlined above that are an inherent part of the position. Perform and execute any requests made by General Manager or Corporate staff in a cooperative and expeditious manner.