Courtyard by Marriott - Asst General Manager

General Summary: 

The Assistant General Manager is responsible for all aspects of the hotel, under the supervision of the General Manager.  This is a training position for someone who would be interested in becoming a General Manager one day, but it depends on the person in the position.  The AGM assists in all departments of the hotel which includes but is not limited to housekeeping, maintenance, front desk, breakfast and sales. A general understanding of each department and how they impact the overall performance of the hotel is a plus. 

Duties Include: 

• Oversee and supervise day to day operations of the hotel 

• Financial responsibility to reconcile daily bank deposits 

• Assist in hiring and training of new staff 

• Inventory of hotel supplies and ordering as needed 

• Guest Satisfaction 

• Problem Resolution and Service Recovery 

• Review and Manage Hotel Room Inventory 

• Prepare Hotel for Incoming Group and Meeting Room Reservations 

• Direct Bills and Collections Effort if Necessary 

• Scheduling of Staff and Filling In for Shifts as Needed 

• Be available for On Call Situations - Our business is 24/7 

• Maintain and Review Brand Standards for compliance with Marriott 

• Prepare Hotel for Brand Audit 

• Conduct Daily Walk Through of Hotel with Dept Heads 

• Assist General Manager with any additional tasks that may be assigned 

  
  

Qualifications: 

• Hotel Experience - Minimum 3 years, preferred.  Marriott preferred and experience with Courtyard by Marriott an extreme plus 

• Ability to work all shifts as needed, schedule may vary from 1st, 2nd or 3rd shift as needed 

• Excellent communication skills - Written and Verbal 

• Strong initiative and work ethic 

• Punctual and Professional 

• Customer Service Oriented 

• Ability to work in a fast-paced environment 

• Working Knowledge of Outlook, Excel, Word, etc. 

• Relationship building skills 

  
  

Benefits: 

Medical

Dental/Vision

Paid Time Off

Employee Discount