Assistant Resort Manager

Assistant Resort Manager

Location: Newton Cove Resort
Start Date:  Mid-May

End Date: Mid-September

Where Work Meets the Wild West Coast

At Nootka Marine Adventures, we take pride in providing exceptional service and unforgettable experiences for our guests.  We operate three premier resorts on Vancouver Island’s rugged west coast: Moutcha Bay Resort, Nootka Sound Resort, and Newton Cove Resort.

We are dedicated to preserving the timeless art of sport fishing while nurturing the next generation of anglers. Our mission is to provide an unparalleled luxury fishing experience that not only immerses our guests in the natural beauty of our surroundings but also instills a deep appreciation for fishing and the environment.

About the Role

The Assistant Resort Manager supports and acts on behalf of the Resort Manager, overseeing all aspects of resort operations in their absence. This role helps lead multiple departments, ensures exceptional guest service, supports staff supervision and training, and maintains smooth daily operations in a dynamic remote resort environment.

We are seeking a candidate who is eager to build a long-term career with Nootka Marine Adventures and develop into a management role.

Key Responsibilities

·        Oversee day-to-day resort operations across all departments (guest services, housekeeping, dock, guided fishing, food services, retail, maintenance, fish processing).

·        Lead guest service excellence by greeting guests, addressing concerns, communicating key daily information, and ensuring an upscale experience.

·        Support seasonal opening/closing procedures, special events, departmental inventories, and supply purchasing.

·        Audit maintenance needs and coordinate resolution with staff or contractors.

·        Assist with booking software tasks, including check-ins/outs and folio accuracy.

·        Communicate proactively with staff, departments, and leadership; participate in meetings and training.

·        Onboard, train, supervise, and support employees; assign tasks, monitor productivity, and manage performance.

·        Provide feedback, enforce policies, handle disciplinary issues, and assist with payroll and staff offboarding.

·        Uphold safety standards, ensure staff compliance, and maintain a strong safety culture.

·        Act as an ambassador for the resort, fostering positive culture, teamwork, and guest relationships. 

Qualifications

Required

·        Post secondary education in hospitality, tourism, or other related field, or equivalent experience

·        Previous experience managing employees in the hospitality sector

·        Strong leadership, communication, delegation, motivation, and conflict management skills

·        Exceptional hospitality skills and guest service abilities

·        Willingness to adapt with the ability to think creatively and proactively problem solve

·        Attention to detail, organization, cleanliness and safety

·        Strong command of the Microsoft Office suite of applications

·        Experience with hospitality booking software (Maestro preferred) 

·        Pleasure Craft Operators Certification PCOC

·        Food Safe Level 1 certification

·        Serve it Right certifications

·        OFA III Certification (Also called Advanced First Aid)

Preferred

·        Familiarity with west coast saltwater fishing

·        Remote fishing lodge management experience

·        SVOP (Small Vessel Operator Proficiency) certification 

·        MEDA3 (Marine Emergency Duties) or SDVBS (Small Domestic Vessel Basic Safety)

·        ROC-M (Restricted Radiotelephone Operator Marine) certification.

What We Expect From You

Every employee plays a key role in creating a professional, welcoming, and solution-focused environment for our guests. Working with us is an opportunity to be part of a respectful, hard-working, and supportive community in one of the most stunning locations and renowned fishing grounds in British Columbia.

We are seeking individuals who:

• Work well with others. You value teamwork and contribute to a positive, respectful workplace.
• Follow direction and take initiative. You can listen, learn, and deliver your best every day.
• Solve problems calmly and effectively.  You focus on finding solutions.
• Show professionalism and pride. You arrive fit for duty, on time, and ready to represent Nootka Marine Adventures with integrity.
• Can blend work and adventure. Our staff live and work on-site to deliver exceptional guest experiences for our guests while growing both personally and professionally. 

If you enjoy connecting with people, learning new skills, and being part of a team that feels like family, you’ll thrive here!

What You Can Expect From Us

• Comfortable staff accommodation and meals during the operating season.
• A positive, safe, and respectful work environment where teamwork and communication come first.
• Opportunities for personal and professional growth with supportive leaders and mentors.
• Access to authentic west coast adventures, from fishing and kayaking to exploring breathtaking wilderness.
• A supportive and collaborative work culture rooted in respect, professionalism, and fun.

Apply today!

If you think you are a fit for this opportunity, we look forward to seeing your resume and cover letter.  

We welcome all qualified applicants as we are an equal opportunity employer who celebrates diversity and strives to create an inclusive environment for all employees.  

Please visit our careers page to see more job opportunities.