Assistant Manager

Position Overview:
The Assistant Manager at Sky Zone Trampoline Park plays a pivotal role in overseeing daily operations, ensuring exceptional guest experiences, and supporting the general manager in achieving business objectives. This position requires strong leadership skills, excellent communication, and a passion for providing outstanding customer service.

Key Responsibilities:

• Operational Oversight:
• Assist the general manager in managing all aspects of park operations, including staffing, scheduling, and facility maintenance.
• Monitor daily activities to ensure compliance with safety protocols, cleanliness standards, and company policies.
• Address operational issues promptly and implement solutions to improve efficiency and guest satisfaction.
• Staff Management:
• Train, and supervise team members, including cashiers, court monitors, and cafeteria workers.
• Provide ongoing coaching, feedback, and performance evaluations to promote professional development and accountability.
• Foster a positive work environment by promoting teamwork, recognition, and open communication among staff members.
• Customer Service Excellence:
• Lead by example in delivering exceptional customer service and resolving guest inquiries or concerns effectively.
• Implement strategies to enhance the overall guest experience, including managing wait times, monitoring activity areas, and soliciting feedback.
• Handle escalated customer issues with professionalism and discretion, seeking solutions to ensure guest satisfaction.
• Financial Management:
• Manage cash handling procedures, including reconciling registers, preparing deposits, and monitoring inventory shrinkage.
• Identify opportunities for revenue growth, cost containment, and operational efficiencies to maximize profitability.
• Sales and Marketing Support:
• Collaborate with the marketing team to execute promotional campaigns, events, and community outreach initiatives.
• Monitor sales trends and customer feedback to identify opportunities for product or service enhancements.
• Actively promote membership programs, party packages, and other revenue-generating offerings to drive sales and customer loyalty.
• Health and Safety Compliance:
• Ensure compliance with all health, safety, and sanitation regulations, including OSHA and local health department requirements.
• Conduct regular inspections of equipment, facilities, and activity areas to identify potential hazards and address safety concerns.
• Coordinate staff training on safety protocols, emergency procedures, and first aid/CPR certification.

Qualifications:

• Previous experience in a leadership role within the entertainment, recreation, or hospitality industry.
• Strong organizational skills with the ability to prioritize tasks and delegate responsibilities effectively.
• Excellent communication and interpersonal skills, with a focus on building positive relationships with staff and guests.
• Proficiency in Microsoft Office applications and experience with point-of-sale (POS) systems.
• Availability to work evenings, weekends, and holidays as needed.

Physical Requirements:

• Ability to stand, walk, and move around the facility for extended periods.
• Lift and carry objects weighing up to 50 pounds.
• Bend, stoop, and reach to perform various tasks, including inspections and staff supervision.
• Comfortable working in a dynamic environment with exposure to noise, bright lights, and varying temperatures.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties may be altered or added at the discretion of management based on the operational needs of the business.

Job Type: Part Time

Expected hours: 20 – 40 per week

Benefits:

• Employee discount
• Flexible schedule

Experience level:

• 1 year