Assistant Manager

Ensures guests receive exceptional service through management of guest service operations, including front desk, concierge, transportation, valet, bell service, and breakfast service,  

Job Duties

• Interviews, selects & train associates

• Motivates staff through positive reinforcement, and leading by example

• Provides input during the preparation of the annual budget

• Administers progressive discipline, following company guidelines

• Administers performance appraisals

• Attends required meetings and training

• Conducts departmental and other required meetings for which s/he is responsible

• Ensures that established back-up procedures (reports, equipment, etc.) are in place

• Ensures that all departmental policies and procedures are adhered to

• Implements and maintains Baywood & Brand promotional programs and procedures 

• Monitors guest arrivals, ensuring special requests are met. Coordinates group arrivals and departure when needed

• Monitors room inventory and status, ensuring the proper room type is available upon guest arrival

• Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.  

• Monitors cleanliness and neatness of departments for which s/he is responsible.

• Monitors inventory of operational supplies, placing orders in a timely manner.

• Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc

• Communicates with other departments, therefore promoting a seamless operation.

• Ensures that all equipment is maintained properly. Inspects shuttle van and other equipment.

• Monitors market operations, i.e. cleanliness, merchandising, and inventory. Place orders in a timely manner.

• Monitors pantry inventory & purchases, ensuring that food supplies are always in stock

• Reviews the guest credit report, addressing any issues

• Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines.  Ensures proper staffing to service business demands. Provides coverage as needed

• Reviews passenger logs, driver safety checklists & preventative maintenance logbook to ensure that shuttle van is operated within established guidelines

  
  

  • Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required

  • Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines

  • Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location 

  • Participates in safety initiatives and is an integral part of the Safety Committee.

  • Completes incident reports, taking appropriate action. Notifies appropriate parties

  • Performs role of Manager on Duty as needed

    Additional duties may be added at any time at the discretion of management.

    • Maintains a professional image, including physical appearance, verbiage, and body language, at all times.

    • Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.

      Actively listens to guests and associates, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.
      

    • Fosters teamwork by offering assistance to others, as needed.

    • Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues.  Reports discrepancies to the proper department.

    • Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

      
      

      • Proficient in the hotel’s Property Management System  preferred

      • Ability to communicate effectively, both written & oral

      • Ability to multi-task

      • Ability to motivate and lead a team

      • Ability to obtain information from various sources, quickly analyze the issue and providing a responsible course of action.

      • Ability to operate standard office equipment, including: computer, copier, & printer

      • Ability to safely operate a passenger shuttle van

      • Ability to perform job duties of all positions within the department

      • Ability to learn and adhere to Brand & Baywood Hotels’ standards

      • Ability to take information from various sources and determine a responsible course of action

      • Ability to understand interdepartmental relationships

      • Ability to operate office equipment and industry specific software OPERA (PMS)

      • Ability to remain calm during stressful situations

      Physical Demands

      • Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)

      • Sitting: Rarely

      • Bending, Stooping, Reaching: Occasionally

      • Lifting, Push/Pull: 40 lbs infrequently

      • Driving: Rarely

      • Traveling: None

      
      

      
      

      
      

      
      

    Education:

    • Bachelor’s degree in hospitality or related field, however skills/knowledge gained through on-the-job training and previous experience may substitute for degree

    Certifications / Licenses:

    • Brand Certifications preferred

    
    

    Experience:

    • Minimum of 2 years hotel experience

    • Minimum of 2 years management experience, of which 1 year is in Hospitality Management.

    Additional Skills: 

    • Bi-lingual (Spanish & English) preferred

    • Proficient in Microsoft Office® (Excel, Word)