Assistant Inn Manager

Overview
We are seeking a dedicated and experienced Assistant Inn Manager to join our team! The ideal candidate will be the primary leader serving as Manager on Duty overseeing the resorts’ (Inn at CBBC & Wilson’s Cove at CBBC) overall guest experience, service recovery and departmental coordination. This role ensures smooth, consistent operations through thoughtful leadership, strong interdepartmental communication and genuine commitment to hospitality. Contact pmiller@baybeachclub.com for more information.

Responsibilities

• Serve as Manager on Duty (MOD) during evening hours, overseeing resorts’ operations, ensuring alignment across all departments.
• Provide prompt resolution to guest concerns or services failures; take ownership of follow up to ensure full guest satisfaction.
• Connect daily with high impact areas (Front Desk, Housekeeping, Guest Experience, Food & Beverage, Group Rooms, Security, Events, Spa) to align priorities and ensure operational clarity.
• Partner closely with Food & Beverage Management (A la carte & Events) & Security while on duty to proactively support operations address issues in real time and enhance the guest experience.
• Ensure the MOD Report is completed thoroughly and accurately each shift, capturing key operational notes, guest feedback and incidents to assist the property with a successful and informed start the following day.
• Walk the properties during each shift to monitor cleanliness, safety and service standards; report and follow up on any deficiencies promptly.
• Collaborate with Front Desk Manager ensuring Front Desk Agents complete required checklist accurately. Offer guidance to Front Desk agents as needed.
• Demonstrate knowledge of all resort services, room types, package rates, daily arrivals, inhouse and departing guests, scheduled activities.
• Execute operational procedures including room relocation protocols, safes, thermostats, billing, safety protocols, lost & found, key controls.
• Fluent in providing local and on-road transportation for guests.
• Manage bellhop duties and oversee cleanliness of lobby to include furniture, glass cleaning, water station, appropriate TV Channels and guest music.
• Assist guests with last minute reservations and opportunities during shift.
• Maintain appropriate staffing levels during shift to meet guest needs and business demands.
• Maintain confidentiality and adhere to protocol in handling guest and company information.
• Exhibit professionalism, composure and a calm, solution focused approach in high stress, sensitive guest interaction.

Requirements

• Technical Capacity.
• Personal Effectiveness/Credibility.
• Organizational Skills.
• Stress Management/Composure.
• Multi-task oriented.
• Collaboration Skills.
• Thoroughness.
• Communication Proficiency.
• Flexibility.
• Knowledge of Maestro PMS.
• Silverware POS.
• Open Table.
• Maestro Spa

Compensation

• Full-time salaried position.
• $56,000 -$64,000 annually.

Benefits

• Eligible to contribute to 401k and/or ROTH on first day.
• ER Match after 1 year and 1000 hours.
• 2 weeks PTO.
• 6 paid Holidays.
• Eligible for medical, vision, dental after 60 days following 1st of month.

Work Environment

This job operates in a professional environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

This is largely a sedentary role; however, would require the ability to lift up to 20 pounds, open file cabinets, bend and stand as necessary and climb steps.

Position Type/Work Schedule Expectation

Full time position. Flexible schedule; evenings, weekends, and holidays.