Assistant General Manager - The Great George Hotel (Maternity Leave Contract)

At Murphy Hospitality Group, we pride ourselves on an exceptionally high standard of quality service and products. It takes the best people to reach this higher standard of excellence. We believe in extensive training and providing our people with an excellent benefits program, competitive wages, advancement and professional development opportunities. At MHG, it's all about the people!

The Great George Hotel

As Atlantic Canada's Premiere Experiential Hotel, our purpose is to create a sought-after experience designed around the comfort and satisfaction of all the senses. We pride ourselves in offering the highest level of guest service and attention to detail. The Great George allows an intimate escape from city life with personalized services and engaging hospitality.

As an Assistant General Manager, You Will

Play a pivotal role in creating memorable experiences as we strive to provide the best possible experience for our guests. The Assistant General Manager (AGM) will assist the General Manager in the daily operation of the hotel, as well as oversee the property in the absence of the General Manager. The AGM is responsible for managing the day-to-day operation of oversee all front desk activities and ensure guest service standards are being met in every guest room, every shift, every day. Please note, this role is intended to cover a Maternity Leave. Responsibilities include, but are not limited to:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Act as an ambassador to the hotel and ensure that guests are receiving an unparalleled guest experience.
• Check the guest service log upon arrival for the day, noting any guest requests, complaints and significant events that may require attention.
• Be aware of the status of the availability of rooms at the hotel on any given day to ensure revenue is maximized.
• Communicate both verbally and in writing to provide clear direction to staff. Assign and instruct staff in details of work. Observes performance and encourages improvement
• Maintain effective communications between all hotel departments.
• Monitor all no-show charges, research credit card discrepancies and process chargebacks.
• Solicit guest feedback regarding hotel services and facilities and take corrective action to solve any reported deficiencies.
• Inspect guestrooms. Provide feedback to housekeeping and maintenance departments.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Make reservations, check-in and check-out guests as needed.
• Manage all administrational duties as specified

Who You Are

• A self-motivated leader who inspires other team members to be at their best every day
• A highly organized person who is able to establish and achieve daily and weekly goals
• Has great attention to detail
• Exceptional guest relation skills including outstanding interpersonal and communication skills with a passion for the hospitality industry
• Someone who can think on the fly, set and manage priorities, and meet deadlines
• Ability to maintain confidentiality of guest information and pertinent hotel data

What You Bring

• 5 years of guest service experience
• Working knowledge of Microsoft Office, Internet, and Point of Sales systems
• Previous management experience an asset

What We Offer

• Competitive wages
• Health, vision, and dental benefits
• MHG Wellness & Fitness Programs
• Employee Family Assistance Program
• Growth and professional development opportunities
• Discounts at all MHG locations across Atlantic Canada as well as local shops and services

Please visit our careers page to see more job opportunities.