Assistant General Manager - Moxy Charleston

Moxy Charleston is looking for an Assistant General Manager (AGM) that will support the General Manager in the overall leadership and management of the hotel. The AGM ensures smooth day-to-day operations, manages guest relations, supervises staff and maintains high standards of service. This position requires a proactive, detail-oriented leader with excellent communication and problem-solving skills. 

Responsibilities

• Represent the hotel in a professional, knowledgeable and eloquent manner.
• Maintain an impeccably clean, safe and inviting atmosphere inside and out.
• Ensure that all interactions with guests, managers and other employees are always friendly, attentive, courteous and efficient.
• Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
• Maintain a professional working relationship and promote open lines of communication and teamwork with all employees and department heads.
• Lead by example.
• Assist in the preparation and monitoring of budget items for the hotel.
• Develop a full understanding of all hotel departments and operations including sales, reservations, and food & beverage.
• Assure that the property remains at highest standards of maintenance and cleanliness.
• Supervise the Night Audit function and monitor the reports for accuracy.
• Supervise all food and beverage operations, including overseeing ordering, monitoring food costs, maintaining Brand standards, and conducting food and beverage meetings (as applicable).
• Achieve Brand specific guest satisfaction scores and respond to guest concerns as appropriate.
• Monitor, maintain, and establish all direct bill accounts.
• Promote the sales culture at the hotel.
• Tour the housekeeping and maintenance departments regularly and make any necessary scheduling or personnel adjustments as necessary.
• Inspect rooms regularly.  Accompany the Executive Housekeeper and Chief Engineer as necessary on these rounds.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.

Qualifications

• At least 3-5 years of progressive experience in a hotel or related field.
• Supervisory experience required.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must maintain composure and objectivity in stressful, high pressure situations.
• Must have effective organizational skills and be able to convey information and ideas clearly.
• Must be capable of self-supervision and have the ability to manage multiple tasks and personnel.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Maintain and convey a positive and respectful demeanor to employees and guests.
• Must be proficient in computer business software applications such as Word and Excel.
• Bachelor degree preferred with an emphasis in Hotel Management, Hospitality Management and/or related fields.
• Must have a valid driver’s license.
• Must be fluent in English.

Benefits

• Medical Insurance
• Dental/Vision Insurance
• 401k
• Employer Paid Disability & Life Insurance
• Paid Time Off
• Brand Discounts