Assistant General Manager (AGM)
About Us:
Join our dynamic and energetic team at Slick City Fort Myers, where we create unforgettable experiences for our guests. Slick City Action Park is the world’s first indoor slide and action sports park designed for all ages. We’re redefining family entertainment by combining massive slides, sport courts, and high-energy attractions into one adrenaline-filled destination. With locations expanding nationwide, Slick City is built on innovation, inclusivity, and incredible experiences.
Position Overview:
We are seeking a motivated and dedicated Assistant Manager to support the daily operations of our indoor slide park. The ideal candidate will be a natural leader with exceptional organizational and communication skills, passionate about delivering outstanding guest experiences, and capable of managing a diverse team.
Key Responsibilities:
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Operational Excellence: Oversee daily operations to ensure smooth and efficient functioning, including:
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Opening and closing the facility
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Scheduling and inventory management
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Team Leadership: Lead, mentor, and motivate a team of employees including:
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Fostering a positive and productive work environment
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Providing training, coaching, and performance feedback
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Guest Experience: Ensure exceptional guest experiences by:
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Maintaining high standards of safety and cleanliness
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Resolving guest concerns and resolve issues promptly and professionally to ensure memorable positive experiences
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Staffing Management: Assist with hiring, onboarding, continuous training, and scheduling staff. Support timekeeping, attendance, and shift coverage.
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Inventory & Supplies: Monitor and manage inventory levels, ensuring adequate supplies are available. Implement efficient inventory control systems.
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Financial Oversight: Assist in budget management, financial reporting, and cost control. Ensure accurate cash handling and accounting procedures.
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Safety & Compliance: Enforce safety protocols and ensure compliance with all regulatory requirements. Conduct regular safety inspections and staff training.
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Event Coordination: Plan and execute special events, parties, and group bookings. Collaborate with marketing to promote events and activities.
Qualifications:
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High School Diploma; some college preferred
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Proven experience in a supervisory or managerial role, preferably in the entertainment, hospitality, or retail industry
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Strong leadership and interpersonal skills, with the ability to inspire and manage a diverse team
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Ability to work flexible hours, including evenings, weekends, and holidays
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Outstanding customer service skills and a passion for creating memorable experiences
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Bilingual Skills are a plus and can be helpful in serving our diverse customer base
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Excellent organizational and multitasking abilities
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Proficient in Microsoft Office Suite and point-of-sale (POS) systems
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Reliable transportation to and from work
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Successful completion of a background check is required
Perks and Benefits:
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Competitive salary and performance-based bonuses
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Health, dental, and vision insurance
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Paid time off and holiday pay
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Employee discounts and perks, including FREE admission to the park and discounts on food and retail
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Opportunities for career advancement and professional development