Assistant General Manager

Hyatt Place Houston/The Woodlands is a beautiful, modern 146 suites hotel located 30 minutes from downtown Houston and inside The Woodlands, TX.  We are searching for a dynamic and well-experienced Assistant General Manager that will take lead of the hotel team and take them to new levels and great success in 2019!

JOB SUMMARY

Assist the General Manager directing all hotel operations to maintain high levels of guest satisfaction in compliance with corporate and brand standards. Responsibilities include recruiting, training, evaluating performance, enforcing policies and procedures, performing Manager on Duty (MOD) responsibilities, performing duties of team members and department managers in their absence or as needed to maintain the functional integrity of the hotel and performing all other reasonable tasks necessary to ensure the optimal performance of the hotel.

ESSENTIAL FUNCTIONS:

• Assisting the General Manager on all assigned duties and overseeing assigned departments.
• Recruiting, Interviewing, hiring, training and onboarding staff.
• Oversee appropriate training of new-hires in compliance with hotel brand standards and training requirements.
• Comply with all Guest Service and Food and Beverage Brand Standards including training requirements, collateral, equipment compliance, cleanliness standards, hours of operation, uniform standards, and any other brand standards.
• Ensure compliance of safe food handling as specified by the Health Department
• Review inventories as required by the supervisor to avoid oversupply, undersupply, waste and shrinkage.
• Oversee purchasing to ensure we are not over-ordering, invoices are getting paid in a timely manner, and we are not being placed on credit hold.
• Oversee proper execution of the PMS, cash-handling procedures, Night Audit Procedures and pantry operations.
• Control overtime by seeking approval from the GM for any anticipated overtime and eliminating unexpected overtime.
• Conduct weekly service audits on Guest Services team members to ensure compliance with Hilton Garden Inn service standards.
• Ensure that all Guest Service and Food and Beverage related SALT scores at least 5% above brand average and implement contingencies if they fall below this expectation.
• Review all Trip Advisor comments and respond to each with a positive and caring message.
• Oversee thorough completion of new employee paperwork for corporate office processing.
• Maintain and update logs of all required trainings and certifications as required by the hotel brand, New Horizons Hospitality, county, the State of Texas for the Food, Beverage and guest Services Department.
• Conduct audits of food handling procedures and correct and document all deficiencies as needed
• Create, post and monitor staff schedule
• Check the A/R Ledger on a weekly basis to ensure accuracy.  Post payments as they are received.  Send collection letters or make collection calls as needed.  Hotel accounts should not exceed 60 days aging and all other accounts should not exceed 30 days aging.
• Perform full Food and Beverage inventories on the 1^st day of each month to properly adjust for food and beverage cost.
• Check the Deposit Ledger daily to ensure that deposits are being drawn correctly.  Ensure hotel Advanced Deposit reservations are being posted weekly and commissions are being resolved.
• Check the Guest Ledger on a daily basis and resolve any guest balances over approved amounts and ensure that all master accounts are closed within 72 hours after the group/guest’s departure.

OTHER TASKS

• Assure that F&B staff follow food preparation, techniques, presentation, and safe handling
• Ensure that all servers are TABC certified before serving alcohol.
• Ensure that all food handlers are Food Handler certified before handling food.
• Create contingencies to cover any unexpected call-offs, tardiness or no-shows by team members, including self as a contingent staffing option.
• Oversee the purchasing of items for the pantry, collateral for the front desk and supplies for the front desk.
• On the 1^st day of each month record and report all Hotel Occupancy Tax Exemptions and ensure accuracy of forms.
• On the 1^st day of each month, submit Travel Agent Commissions for Payment.
• Code alcohol invoices and send to corporate via scanned documentation the same day that the product is received.
• Perform all other work related duties as requested by the supervisor or corporate executive.

OTHER RESPONSIBILITIES:

• Maintain proper documentation of employee discipline, safety training, attendance, employee performance, etc.
• Conducting and or participating on accident and incident investigations
• Enforcing company policies and procedures
• Maintaining high productivity, morale and teamwork in all hotel areas
• Providing ongoing employee recognition, training and communication
• Oversee departmental safety and equipment inspections
• Must not disclose any personal and/or confidential information about any company employee without authorization from human resources or management.
• Conducting formal staff meetings and training sessions.

Report to Human Resources/Management

• Any employee issues pertaining to harassment, violence, theft, etc.
• Employee medical leaves, health complaints and/or disability statements
• Positive and negative employee feedback
• Accidents, near missed accidents, unsafe acts and/or conditions and unsafe equipment, threats, acts of violence, etc. (immediately).
• Accident investigation reports and other related information

COMPETENCIES

• Must be able to successfully complete all hotel brand required training.
• Must be able to effectively communicate and interact in a friendly, helpful and professional manner while on property and/or conducting company business.
• Must be able to read, write and speak English clearly and fluently
• Ability to understand and carry out verbal & written instructions independently.
• The ability to work under pressure, multitask and solve problems.
• Committed to providing constant and consistent exceptional customer service to guests.
• Ability to motivate a team and maintain a positive team and safe work environment
• Strong leadership, communication and organizational skills
• Must keep confidential information, confidential.
• Must possess honest and integrity
• Must show up for work on time, follow work schedule and be available as needed
• Professional and personable demeanor
• Self-motivated, goal driven, works well independently and with minimal supervision
• Must work safety and maintain a “sense of urgency”
• Must have and maintain a valid driver license and liability insurance when driving to conduct company business.
• Proficient in Microsoft Work, Excel, PowerPoint, Outlook and operating office equipment.

EDUCATION

• Minimum High School Degree or GED required
• College Degree Preferred
• Hilton experience preferred

EXPERIENCE

• Minimum 2 years experience as an operations or department manager
• Minimum 1 year experience either in culinary or Food and Beverage leadership position.