Assistant General Manager

Directly supervises the activities of the front desk department

Responsible for training new FDSR’s and ongoing training of all FDSRs,

Handles disciplinary measures when needed

Is responsible for any and all FDSR shifts that are uncovered due to call-ins, no-shows, staff shortages, etc.

Prepares weekly FDSR work schedule in accordance with staffing guidelines

80% of work week will operate as lead FDSR 7-3 shift

20% of the work week, will assist GM in supervising Housekeeping department

During FDSR shift, will perform the following:

Processing of Direct Bill account invoices

Posting of payments on Direct Bill accounts

Loading rates & SRP’s into PMS with assistance from sales department

Handles all technical issues of PMS system with technical support

Reviews Night Audit pack for accuracy

Monitors breakfast supplies & orders breakfast supplies

Handles all credit card charge backs

During Housekeeping supervisory role, will perform the following:

Oversee activities & direction of Head Housekeeper

Does daily housekeeping room assignments

Schedules laundry attendant in accordance with staffing guidelines and oversees laundry department

Assists GM in preparing Housekeeping schedule in accordance with staffing guidelines

Interacts with Maintenance department to ensure Housekeeping work orders are completed and that all rooms are available for rent

Responsible for Manager’s reception twice a month to ensure consistent Management/guest interaction

Recommends new FDSR’s and housekeeping applicants to General Manager for hiring approval

Perform any and all duties not specifically outlined above that are an inherent part of the position

Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner