Assistant General Manager

The Assistant General Manager (AGM) Assists the General Manager and Front Office Supervisor in the day-to-day operations of the rooms division. Assists the Front Office Supervisor in supervising the Front Desk and Housekeeping departments. Assists the Food & Beverage Supervisor in supervising the Food & Beverage Department. Actively interacts with all departments to ensure excellent product quality and service.

• Reports directly to General Manager
• Handles disciplinary measures when needed
• Processing of Direct Bill account invoices
• Posting of payments on Direct Bill accounts
• Loading rates & SRP’s into PMS with assistance from sales department
• Handles all technical issues of PMS system with technical support
• Reviews Night Audit pack for accuracy
• Monitors breakfast supplies & orders breakfast supplies
• Handles all credit card charge backs
• Assists GM in preparing Housekeeping schedule in accordance with staffing guidelines
• Interacts with Maintenance department to ensure Housekeeping work orders are completed and that all rooms are available for rent
• Perform any and all duties not specifically outlined above that are an inherent part of the position. Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner.

• You will be responsible for assisting with the overall performance of the property’s operations, including (but not limited to) guest satisfaction, brand quality assurance, budget, and labor.
• You will train fellow associates as it relates to brand and company standards to maximize revenue and reinforce superior service culture.
• You will be responsible for maintaining compliance and remaining up-to-date on new initiatives for the brand and company.
• You will inspect and oversee that safety and security standards are being upheld.
• You will support guest experience and satisfaction in all operations.
• You will work closely with corporate teams in Human Resources, Accounting, Revenue Management, and Sales to ensure that property and company goals are being achieved.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Rotating weekends
• Weekends as needed

Work Location: In person