Assistant General Manager

POSITION TITLE: Assistant General Manager

REPORTS TO: General Manager / Innkeeper

ABOUT HOLIDAY INN EXPRESS MOAB

The Holiday Inn Express Moab, managed by Vista Host Management & Development 

Company, provides guests with a prime location just minutes from Arches National Park. 

The property offers 100+ spacious rooms, an outdoor pool, and a complimentary hot 

breakfast. Perfect for adventure seekers, the hotel offers a relaxing retreat after a day of 

hiking, biking, or off-roading in the surrounding parks and landscapes.

POSITION SUMMARY

The Assistant General Manager is responsible for supporting all aspects of hotel 

operations, including daily staff management, guest and employee satisfaction, human 

resources, financial performance, cost control, and sales and revenue generation. This role 

assists the General Manager in driving the strategic vision and implementation of both 

Vista Host and brand-wide initiatives, focusing on exceeding guest expectations and 

building relationships with key customers.

WHO IS THIS POSITION FOR?

The Assistant General Manager is an energetic, results-driven professional who thrives in 

a fast-paced environment and enjoys hands-on leadership. This role is ideal for someone 

who:

• Has experience in hotel operations and management, ideally within a mid-scale or 

limited-service brand.

• Is passionate about providing exceptional guest service and can motivate a team to 

achieve high service standards.

• Is adaptable, able to cover shifts in various departments as needed, and enjoys a 

hands-on approach to management.

• Excels in human resources management, with strong skills in recruiting, training, 

and developing team members.

• Has a strong focus on financial and cost control, with the ability to oversee 

accounting functions such as accounts payable, receivable, and petty cash.

WHY WORK FOR US?

• Quarterly Bonus Program with Competitive Salary

• Vacation / Sick / Bereavement / Holiday Pay

• Health/Vision/Dental Insurance

• Life / STD Insurance

• 401k Program 

• Employee Discounts (Brand Hotels & Company Hotels)

• Free, Third-Party Employee Assistance Program (personal and professional)

• Monthly team luncheons and recognition events for outstanding staff performance

• Opportunities for career growth and development within the Vista Host portfolio

DUTIES AND RESPONSIBILITIES

• Maintain unparalleled guest service as the core philosophy of the hotel.

• Personally demonstrate a commitment to guest service by responding to guest 

needs promptly and professionally.

• Ensure all team members are trained to meet service standards and deliver superior 

guest service.

• Empower team members to provide responsive guest assistance and reward 

exceptional performance.

• Manage human resources functions including recruiting, training, and performance 

evaluations.

• Oversee finance and accounting functions, ensuring proper cost controls are in 

place.

• Foster a positive and cooperative work environment, promoting clear 

communication between staff and management.

• Implement property-wide strategies to improve guest satisfaction, operational 

efficiency, and revenue generation.

• Cover shifts in all departments as needed to maintain optimal labor standards.

• Provide a professional image through personal appearance and behavior.

• Perform other duties as assigned by the General Manager.

POSITION REQUIREMENTS

• Must be able to communicate effectively in English, both written and verbally.

• Must be able to stand for extended periods.

• Must be able to lift up to 20 lbs.

• 3+ years of experience in hotel operations or management.

• Strong management, leadership, and time management skills.

Please visit our careers page to see more job opportunities.