Assistant General Manager

Introduction:

We are seeking a skilled and experienced Assistant General Manager to join our team and assist in the day-to-day operations of our business. The Assistant General Manager will be responsible for managing a team of employees, overseeing the budget and financial performance of the company, and developing and implementing strategies for growth and success. The successful candidate will have strong leadership and problem-solving skills and be able to adapt to changing business needs.

Responsibilities:

• • Oversee all hiring and training within the front desk and banquet departments.
  • Tasks to include but not limited to:

  o   Check in and check out, guest orientation of hotel and local areas of interest, proper telephone techniques and etiquette, guest interaction, handling of guest mail and messages, full understanding and use of property management system and reservation system, monitoring and maintaining room blocks and related billing, and night audit functions.

  • Oversee the accounting functions as related to the property management systems in relation to collections from overnight stays, banquet events, etc.
  • Oversee all hiring and training within the food and beverage area. Task to include but not limited to:
  • Promotes and manages food operational areas organization, cleanliness and sanitation. Coordinates all functions, meetings, banquets and events with sales team and staff. Teaches and enforces alcohol awareness. Builds a positive relationship with local authorities by seeking their assistance in alcohol related issues.
  • Supervise all operational staff in the above-mentioned areas.
  • Oversee the planning and scheduling of work shifts.
  • Assist general manager with revenue management and marketing strategies.
  • Responsible for maintaining all front office cost and quality controls, to include but not limited to payroll and operating expenses.
  • Ensure all operational standards are maintained.
  • Evaluation, scheduling and mediation of team member relations. Provide coaching and counseling and disciplinary action when required.
  • Analyze or recognize deficiencies and problem areas. Provide resources and solutions to accomplish desired results.
  • Develop and maintain inventories and par levels.
  • Complete physical inventories on a monthly basis.
  • Assist in maximizing revenue and profit.
  • Maintain a key issuance and control program that ensures total key control and quality assurance.
  • Responsible for maintaining team member safety and a clean working environment.
  • Check in with the general manager at the beginning of shift for additional and updated information important to the shift.
  • Report any maintenance deficiencies to the engineering department by verbal communication and written maintenance request forms.
  • Communicate effectively with your supervisors and managers regarding work issues, while following the proper chain of command.
  • Check out with manager at the end of the shift to give recap of day and update on department progress and production levels.
  • Assist with maintaining positive morale and team cohesiveness.
  • Report any problem areas to the General Manager.
  • Generate an atmosphere that ensures the security and safety of all Hotel guests and staff.
  • Communicate and execute departmental and hotel emergency procedures and ensures staff can do the same.
  • Have a thorough knowledge of the property management systems.
  • Comply with all company and brand policies and procedures.
  • Follow all company safety and sanitation policies and procedures.
  • Follow all State and Local safety and sanitation policies and procedures.
  • May be required to work evenings, weekends, and/or overtime.
  • Participate in the Hotel Manager on Duty Program.
  • Additional tasks and responsibilities may be assigned at the discretion of the Manager.
  • Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.

Qualifications:

• Minimum of 2 years of experience in a management role

• Strong leadership and problem-solving skills

• Ability to adapt to changing business needs

• Excellent communication and customer service skills

• Strong financial management skills

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

Please visit our careers page to see more job opportunities.