Assistant General Manager

Job Title: Assistant General Manager

Location: Slick City Maple Grove

Job Summary: The Assistant General Manager (AGM) assists the General Manager (GM) in overseeing the day-to-day operations of Slick City Action Park. The AGM ensures that the park operates smoothly, efficiently, and profitably while providing a safe and enjoyable experience for guests of all ages. This role involves managing teams, enhancing guest satisfaction, and achieving the park’s financial, operational, and brand goals.

Qualifications:

• Proven experience in a managerial or supervisory role, preferably in the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle high-pressure situations.
• Strong problem-solving and decision-making abilities.
• Proficient in Microsoft Office Suite and other relevant software.
• Point of Sale experience.
• Experience in payroll management.
• Experience in recruitment and retention.

Key Responsibilities:

• Operational Management:
  • Assist the GM in overseeing daily park operations to ensure everything runs smoothly and according to company policies.
  • Coordinate and monitor the work of various departments, including attractions, food and beverage, retail, and maintenance.
  • Monitor and assist with parties and events.
  • Implement and enforce policies and procedures to maintain operational efficiency, safety, and quality standards.
  • Oversee inventory management for attractions, concessions, and retail.
• Staff Management:
  • Supervise, train, and motivate team members to ensure high performance and exceptional guest service.
  • Conduct regular performance reviews and provide constructive feedback to team members.
  • Assist in the recruitment, hiring, onboarding, and scheduling of new team members.
  • Foster a positive and inclusive work environment, encouraging teamwork and team member engagement.
• Guest Service:
  • Ensure a high standard of guest service is always maintained.
  • Address and resolve guest escalations and issues promptly and effectively.
  • Monitor guest feedback and implement improvements to enhance the guest experience.
  • Develop and execute guest engagement initiatives and special events to attract and retain visitors.
• Financial Management:
  • Assist in managing budgets, labor, and performance reports.
  • Monitor and control expenses and labor to ensure budgetary compliance.
  • Identify opportunities to increase revenue and profitability through promotions, events, partnerships, and sales.
  • Analyze financial data to identify trends and areas for improvement.
• Compliance and Safety:
  • Ensure compliance with all relevant laws, regulations, and industry standards, including safety and health protocols.
  • Oversee safety protocols and procedures to ensure a safe environment for both guests and team members.
  • Conduct regular safety audits and address any identified issues promptly.
• Job Type:

• This is a full-time position, and the AGM may be required to work evenings, weekends, and holidays as needed.
• The role may involve occasional travel for training or business purposes.
• The role may include the transfer of cash.

• Assistant Manager Perks 

• FREE admission to the park.
• Discounts on food and retail.
• Employee recognition and rewards.
• Bonus Opportunities.
• Opportunity for career advancement.

Application Process:

• Interested candidates should submit their resume and cover letter.