Assistant General Manager

Sprague Hotel Developers is seeking a highly motivated and experienced Assistant General Manager to support the General Manager in leading our award-winning Holiday Inn Express & Suites Greenwood / Indianapolis South. If you are passionate about hospitality, dedicated to providing exceptional guest service, and eager to advance your career with a growing company, we encourage you to apply!

About the Role

The Assistant General Manager plays a vital role in the hotel's success, supporting the General Manager in overseeing daily operations, ensuring guest satisfaction, and developing a high-performing team. This role offers an excellent opportunity to gain valuable experience and advance your career in hotel management.

Responsibilities:

• Team Leadership & Development: Assist the General Manager in hiring, training, motivating, coaching, and counseling team members. Resolve employee issues, provide open communication, and administer disciplinary action as needed. Foster a positive and inclusive work environment.
• Guest Experience: Actively engage with guests, addressing their needs and resolving complaints to ensure a high level of guest satisfaction. Monitor service trends through guest feedback and implement strategies to improve service scores. Perform hands-on duties as needed to deliver exceptional guest service.
• Operational Support: Assist the General Manager in overseeing daily operations, including the front office, guest services, housekeeping, maintenance, and sales. Ensure compliance with Sprague Hotel Developers and brand standards. Cover shifts as needed.
• Training and Development: Orient and train new associates. Conduct ongoing training to enhance job knowledge and skill levels. Coach associates to encourage positive behaviors and address performance issues.
• Revenue Management: Gain an understanding of and apply effective revenue management techniques to maximize hotel revenue.
• Communication: Maintain clear and effective communication with team members, guests, and management.

Qualifications:

• Experience in a hotel supervisory or management role.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to provide exceptional guest service.
• Ability to work a flexible schedule, including weekends and holidays.
• Experience with hotel PMS systems is a plus.
• Completion of all required training within the specified timeframe.

Benefits:

• Paid time off
• Employee discount at Hilton properties worldwide
• Comprehensive Company paid health insurance package (Medical, Dental, Vision)
• Company Paid Life insurance
• Access to affordable ancillary benefits
• 401k with company match