Assistant Front Office Manager

The Assistant Front Office Manager is a year-round position that plays a key role in our mission to deliver world-class service and products and a memorable vacation experience to everyone who passes through our doors. This is done by assisting the Front Office Manager in overseeing the department’s day-to-day operations and managing/leading team members through a hands-on leadership approach.

● Assists in overseeing the day-to-day operations of the front office

● Ensures the guest service standards and policies are practiced within team

● Fosters collaboration between front office and other departments

● Answers questions from guests/owners and team members

● Performs administrative tasks such as answering phones, emails, handling guest/owner inquiries, running reports, etc.

● Supports property in ensuring its information is updated on partner sites

● Helps with social media and in ensuring the property’s website is updated

● Performs all roles within the department as needed

● Supports manager in resolving guest/owners and team member concerns

● Supports manager in performance management of team

● Trains front office team members

● Assisting in other departments and with other duties as needed

Compensation and Benefits:

Competitive Salary

Paid sick time and paid holidays

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