Area Operations Manager – NEMT (Central & Northern Louisiana)

Job Title: Area Operations Manager – NEMT (Central & Northern Louisiana)
Company: Go Ride LLC
Location: Central & Northern Louisiana (Field-Based with Regional Travel)
Job Type: Full-Time

Go Ride LLC is a leading provider of Non-Emergency Medical Transportation (NEMT) services, committed to ensuring safe, reliable, and compassionate transportation for clients in need. We are seeking a proactive and hands-on Area Operations Manager to oversee daily driver operations across central and northern Louisiana.

The Area Operations Manager will oversee driver performance, regional logistics, and field operations, ensuring consistent service delivery and compliance. The ideal candidate will have strong leadership skills and experience managing drivers in a fast-paced transportation setting.

• Supervise, train, and support NEMT drivers across assigned regions.

• Work closely with the scheduler to ensure efficient driver assignments, shift coverage, and adherence to service windows.

• Monitor driver schedules, attendance, and timecards to ensure accuracy and resolve discrepancies.

• Review and monitor driver payroll reports in coordination with HR/payroll to ensure accuracy and timely processing.

• Conduct periodic ride-alongs and inspections to maintain safety, service quality, and policy compliance.

• Address driver concerns, complaints, or disciplinary issues promptly and professionally.

• Collaborate with dispatch, customer service, and fleet teams to resolve service disruptions.

• Track performance metrics and prepare weekly operational reports.

• Assist with recruitment, onboarding, and training of new drivers as needed.

• Ensure compliance with DOT, ADA, HIPAA, and state regulatory requirements.

• 3+ years of transportation or NEMT operations management experience.

• Proven experience in supervising and coaching drivers or field teams.

• Strong understanding of driver scheduling, route planning, and payroll workflows.

• Familiarity with transportation compliance standards (DOT, ADA).

• Proficient in basic computer systems, including Microsoft Excel, Fleetio, Medi-Routes, and Net Chex payroll platform.

• Excellent communication, organizational, and problem-solving skills.

• Willingness to travel regularly throughout central and northern Louisiana.

• Valid driver’s license with a clean driving record.

• Competitive salary (based on experience)

• Company vehicle or mileage reimbursement

• Paid time off and holidays

• Health insurance options

• Advancement opportunities