Arcade Manager

Splash Lagoon's 84-degree tropical Polynesian atmosphere is ranked one of the Top 10 Water Park Resorts in the country by numerous industry trade magazines. Opened in March 2003, more than three million guests have enjoyed Splash Lagoon, which includes seven water slides, pools, hot tubs, a 12-level interactive Tree House, a Tree Tops Ropes Course, 6,500 square foot Arcade with over 100 games, an Aqua Tumbler and Wild Waters Wave Pool.

The Arcade/Ropes Course Manager sets the standard for the Arcade and Ropes Course Department and oversees its development, growth, and profitability. This person is directly responsible for ordering and tracking redemption game inventory, and ensuring that all games are in working order at all times. Also directly oversees outside location games, if applicable. This person also performs essential managerial functions through supervision of employees and their scheduling.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Fill machines with products, ingredients, money, and other supplies.
• Must understand all functions and duties of a Games Technician, Game Attendant, Redemption Attendant and Ropes Course Attendant.
• Must obtain a RCI Instructor license after meeting the required hours to be able to hold Ropes Course training classes as needed.
• Must develop a Preventative Maintenance (PM) plan for the Arcade games at Splash Lagoon and other off-site properties.
• Review game maintenance activities and improve the effectiveness of the department's operations and repair projects.
• Forecasts and meets budgets
• Must be able to account for P & L
• Drives revenue per caps
• Interpret the sketches and specifications from technical plans.
• Prepare and maintain work records and reports.
• Achieve and maintain effective working relationships with associates, contractors, and the general public.
• Keep an accurate, up to date, and revenue sensitive inventory of redemption prizes.
• Must be able to supervise hourly employees by, but not limited to; Interviewing and hiring new Arcade and Ropes Course department employees; Scheduling of hours for Arcade and Ropes Course department employees; Ensuring Arcade and Ropes Course department staff follow Splash Lagoon Policies and Procedures;
• Arcade Manager may initiate and follow disciplinary actions up to and including suspension and/or termination.
• Relaying information between facility management, Arcade and Ropes Course department staff.
• Must be able to provide information to guests regarding facility layout and amenities.
• Responsible for maintaining an environment that is both safe and pleasant for patrons.
• Required to assist in maintaining a high level of customer service (Aloha Spirit).
• Administers all office work including pre-employment paperwork and daily inspections.
• Acts as Manager on Duty when assigned.
• Performs other tasks and/or related duties as assigned or required by facility management when necessary.
• Wears approved uniform and any necessary job-related safety equipment during assigned shift or anytime while on duty.
• Monitors equipment, game cleanliness through the list of opening/closing and daily maintenance checklist.
• Holds staff meetings when necessary providing updates on challenges, concerns, new information, etc.

QUALIFICATIONS to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to properly and safely operate equipment used.
• Must be 18 years of age or older.
• Demonstrated ability to work independently.
• Ability to communicate effectively with public, guests and staff members.
• Must be firm, fair, consistent and courteous in order to gain the respect and cooperation of the public.
• Positive attitude in order to fully cooperate with other staff in a team effort, and adhere to rules and regulations to ensure successful operation of a facility.
• Must have the physical and mental conditions necessary to be able to properly and timely activate and complete the EAP system in the case of an emergency.
• Must be skilled in the use and care of supplied equipment.

EDUCATION and/or EXPERIENCE

• High School Diploma or G.E.D. required.
• College degree in Hospitality or Business Management preferred.
• 2-3 years of management experience - Arcade Management preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• RAMP preferred
• ServSafe prefered