Service Department Specialist

Job Title: Service Department Specialist
Location: 2600 Common St, Lake Charles, LA 70601
Job Type: Full-Time
Pay: $18.00 - $20.00 per hour
Expected Hours: 40–45 hours per week
Shift: 8- to 10-hour shift
Work Days: Monday to Friday (Weekends as needed)

Benefits:

• 401(k)

• Paid time off

At Matt's New & Used Appliances, we’re dedicated to providing top-tier service and creating exceptional customer experiences. As a Service Department Specialist, you will play a critical role in ensuring smooth coordination between technicians, customers, and parts suppliers. You’ll help identify and quote the parts needed for home repairs, manage time effectively to optimize service delivery, and ensure that our technicians have the right tools to complete their jobs efficiently.

If you're organized, have a knack for managing logistics, and enjoy solving problems, this is a fantastic opportunity to join a purpose-driven team.

• Strong Communicator – You excel at interacting with customers, technicians, and vendors, making sure all parties are well-informed and on the same page.

• Parts Knowledgeable – You have a good understanding of appliance parts and home repair needs, able to identify parts and provide quotes quickly.

• Time Management Expert – You efficiently manage multiple tasks, such as coordinating parts, responding to service requests, and ensuring that technicians stay on schedule.

• Problem Solver – You enjoy troubleshooting, from sourcing parts to managing service delays, and thrive on keeping things moving smoothly.

• Customer-Centric – You prioritize the customer experience, ensuring they receive accurate information about parts, timelines, and pricing.

• Detail-Oriented – You stay on top of all service details, from parts identification to service quotes, ensuring accuracy and timeliness.

• Identify and Quote Parts – Work closely with technicians to identify the necessary parts for home repairs. Provide accurate and timely quotes for parts to customers.

• Coordinate Service and Repairs – Manage the logistics for technician home repairs, ensuring all necessary parts are ordered and ready. Act as a liaison between the service department and technicians to ensure a smooth workflow and optimal service.

• Efficient Time Management – Monitor service timelines, ensuring technicians arrive on time, have the necessary tools, and complete repairs within expected timeframes.

• Customer Communication – Serve as the main point of contact for customers, providing them with information about parts, costs, and repair timelines.

• Maintain Service Records – Keep accurate records of parts orders, quotes, and service details to ensure timely follow-up and prevent any service disruptions.

• Troubleshoot and Resolve Issues – Address any issues that arise during the repair process, whether related to parts, technician scheduling, or customer concerns. 

• A Purpose-Driven Team – Join a company that values integrity, service, and excellence in everything we do.

• Room to Grow – Opportunities for professional development and career advancement within a growing company.

• A Culture of Service – Your role is key in ensuring that each customer interaction is a positive and professional experience.

• Faith-Centered Values – We honor our values of faith, integrity, and service in every aspect of our work.

• Strong verbal and written communication skills.

• Familiarity with appliance parts and home repair service needs.

• Excellent time management and organizational skills.

• Experience quoting parts and managing customer expectations.

• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

• Full-time availability (Monday to Friday, 40–45 hours/week, with occasional weekends).

• Ability to commute or relocate to Lake Charles, LA 70601 (required).

At Matt’s New & Used Appliances, we’re more than just a business — we’re a mission. As a Service Department Specialist, you’ll be integral to ensuring our service department runs efficiently and effectively, helping us deliver excellent repair services to our customers. If you’re ready to join a team that values people, service, and purpose, apply today!

Job Type: Full-time
Pay: $37,440.00 - $41,600.00 per year

Benefits:

• 401(k)

• Paid time off

Shift:

• 8 to 10-hour shift

Work Days:

• Monday to Friday

• Weekends as needed

Ability to Commute:

• Lake Charles, LA 70601 (Required)

Ability to Relocate:

• Lake Charles, LA 70601: Relocate before starting work (Required)

Work Location: In person