Summary: Animal Care, handling, and monitoring of health and temperament. This will allow hands on ability to meet the animals’ needs and prepare them for adoption.
Essential Functions of the Position
Care for, feed, monitor, medicate and perform minor treatment on animals.
Report observed health or behavior issues to Adoptions Manager/Assistant Manager, ACO or ACO Manager.
Maintain ACO area by cleaning animal cages, kennels, other animal areas, non-animal areas, and floors.
Provide administrative and customer service support for Keller Animal Control: monitor the front desk, answer inquiries by phone or in person, relay calls and requests for service to officers in the field, perform data entry, and maintain accurate records.
- Maintain database for the Humane Society of North Texas and the City of Keller by entering accurate information on pets in care.
- Process animal transfers, animal redemptions, and animal intakes services and records. Receive and process fees for various animal related services.
- Provide information to the public about Humane Society of North Texas and City of Keller programs and promote good animal care and responsible pet ownership.
- Provides humane education to customers and city residents.
- Collect and maintain accurate record of payments for adoptions, donations, and merchandise for both Keller Animal Control and the Humane Society of North Texas.
- Keep current inventory of necessary program supplies and report shortages to Adoptions Supervisor/Assistant Manager, ACO or ACO Manager.
- Maintain assigned equipment, and supplies in safe condition and report any problems or needed repairs to the Adoptions Supervisor/Assistant Manager, ACO or ACO Manager.
- Represent the Humane Society of North Texas and the City of Keller by providing excellent customer service and focus.
- Additional tasks assigned by Adoptions Supervisor/Assistant Manager.
Knowledge, Skill, and Abilities Needed to Perform the Essential Functions of this Position
Thorough knowledge of the Humane Society of North Texas policies and procedures.
Knowledge of Humane Society of North Texas policies and protocols, such as, but not limited to, admitting, cleaning and medical protocols.
Working knowledge of breeds, diseases, medical conditions, and animal handling and behavior.
Ability to handle animals safely and with patience and gentleness.
Ability to represent the Humane Society of North Texas and Keller Animal Control in a professional manner in all situations with the public, volunteers, and staff.
Ability to create and sustain positive working relationships within the Humane Society of North Texas and Keller Animal Control, with volunteers, the public, and be a team player.
Must be patient, courteous and work well under stressful conditions.
Knowledge and ability to accurately work with detailed information in paper and computerized format.
Must be detail oriented and have strong time management skills.
Ability to read, write and communicate effectively.
Ability to learn and quickly adapt to changes in programs and procedures.
Required Professional Licensing or Certifications
None
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is regularly required to use hands to fingers, handle, talk, hear, stand, walk, sit, reach with hands and arms, and stoop, kneel or crouch.
The position holder must be able to regularly lift and/or move up to 50 pounds without assistance, up to 80 pounds with assistance.
Working Conditions
The individual performing this job may be required to work more than 8 hours in a day or 40 hours in a week.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by the individual. Other duties than those listed herein may be assigned.