Alpine Guest Services Manager

Do you love exploring and playing outdoors, making new friends, hanging around the campfire, canoeing, kayaking, stand-up paddleboarding, snowboarding, skiing, and snowshoeing? Well, we have that and more. Manning Park Resort is a year-round resort located between Hope and Princeton, BC. If you are ready to leave the hustle and bustle of city life and enjoy outdoor fun and adventure, this is a great place to work. Staff housing is available, so your dream of living in the mountains is part of your adventure at Manning Park Resort. 

We are presently searching for our next great team member as an Alpine Guest Services (AGS) Manager to join our Alpine Guest Services team reporting to the Assistant General Manager. If you can provide our guests with an amazing experience, combined with working as an energetic part of our resort, we would like to hear from you. 
 

Responsibilities include (but are not limited to): 

* Train, mentor, and lead AGS Staff (including but not limited to AGS Agents, Snow School Instructors, AGS Supervisors, Shop technicians, and Snow School Supervisor) 

* Monitor and delegate tasks for rental, snow school, terrain park, ticket sales, & season pass sales 

* Create and implement strategies and initiatives to improve guest satisfaction and profitability while adhering to our mission and guiding values  

* Manage inventory and submit orders as required 

* Ensure high levels of customer service and respond to complex customer inquiries 

* Manage the flow of AGS to ensure high level end-to-end customer satisfaction  

* Train and mentor all team members 

* Create a positive team environment and motivate AGS Staff 

* Assist guests with products & services in-person, by phone, and by e-mail 

* Maintain a safe & clean environment, both inside and outside, for guests and colleagues at all times, including cleaning washrooms, cleaning floors, shoveling stairs and ramps, and keeping the Alpine Guest Services Building and other areas tidy 

* Assist with sales system issues and reports 

* Assist in the marketing, promotion, and sales of Manning Park Resort products (ski school, group bookings, season passes, and/or lift tickets) 

* Other tasks as required 

Job Requirements/Qualifications:

* At least 2 years of previous supervisory or management experience leading diverse teams in a client service environment 

* Previous experience working at a ski resort in at least one of the relevant functions for this role (Snow School, Rentals and Repair, Guest Services). Experience in all areas is preferred 

* Responsible and self-motivated individual able to assess and prioritize necessary duties. 

* Strong computer skills, including Excel, online sales platforms & POS. Experience with Accesso Paradox software is an asset. 

* Will be required to work weekends & holidays. 

* Good physical condition; Able to work outdoors, in adverse weather conditions, and perform manual labor 

This role requires a full seasonal commitment (September to April). Potential to transition into a year-round role based on performance and business needs. 

Benefits: 

* Free Rent - Biweekly Utilities of $150 (Including maintenance, water, hydro, waste & heat) 

* Free Wi-Fi and Calls within Canada & USA 

* Free Seasonal Activities Pass (Alpine & Nordic in Winter, Boathouse in Summer) 

* Free Rentals & Lessons (Alpine & Nordic in Winter, Boathouse in Summer) 

* Monthly onsite Medical & Wellness Services 

* Regular Grocery Pickup Service 

* Food & Retail Discounts in our Country Store, Pinewoods Restaurant, Bears Den Pub & Daylodge 

Be Your Natural Self 

At Manning Park Resort, we celebrate individuality and the diversity that each team member brings. “Being your natural self” means showing up as you are—proud, engaged, and passionate about both your work and the natural world around us. 

We are committed to creating a workplace where everyone feels welcome and valued, regardless of background, identity, or beliefs. We encourage applicants from all walks of life, including diverse cultures, religions, sexual orientations, and gender identities. 

Together, we care deeply for this land and for each other—and we believe our strength lies in both. All applications are reviewed based on merit, experience, and alignment with our values.