Administrative Operations Specialist III
Mount Braddock, PA
Full-time
About the Role
JM Test Systems is seeking a detail-oriented Administrative Operations Specialist III to support our Mt. Braddock, PA division. This role plays a key part in keeping our workflow running smoothly by coordinating equipment movement, supporting customer communication, maintaining accurate documentation, and ensuring timely processing that drives operational efficiency and customer satisfaction.
What You’ll Do
- Coordinate equipment workflow, route service requests, and maintain accurate status updates in CalMapp.
- Review work orders and documentation for accuracy; generate quotes and support AR by monitoring delays that impact billing.
- Maintain dashboards and reports for equipment status, backlog, labor hours, and billing metrics.
- Manage PPE rotation schedules, testing, and compliance documentation.
- Communicate professionally with customers regarding equipment status, estimates, and timelines.
- Support internal teams and the Administrative Manager with documentation, updates, and daily operational coordination.
What You Bring
- High school diploma or GED required; associate’s degree preferred
- 3+ years of administrative, workflow coordination, or customer service experience (technical or operational setting preferred)
- Proficient in Microsoft Office; AR experience a plus
- Strong organization, communication, and multitasking skills
- High attention to detail and ability to work independently in a fast-paced environment
Benefits
- Medical, Dental, and Vision Insurance
- Company-Paid Life Insurance & AD&D
- Short-Term & Long-Term Disability
- 401(k) with Company Match
- Paid Time Off (PTO) & Paid Holidays
- Employee Assistance Program (EAP)
- Training, development, and internal growth opportunities
- Employee referral bonuses
Please visit our careers page to see more job opportunities.