Administrative Office Assistant

We are a fast paced and growing family owned and run business looking for an experienced administrative office assistant.  

Job Requirements

Customer Interaction:

• Handle incoming customer inquiries via phone, text, and email in a courteous and professional manner.
• Provide accurate information regarding products, services, policies and procedures.
• Greet walk in customers and provide assistance.

Administrative Support:

• Ordering and maintaining office supplies and equipment.
• Handling incoming and outgoing packages.

Documentation and Data Entry:

• Maintain detailed records of customer interactions, transactions and work performed.
• Update customer information and ensure data accuracy.
• Maintaining and organizing physical and digital files and data base records.

Team Collaboration:

• Work closely with other departments to ensure seamless customer experiences.
• Deliver administrative support for office staff, sales team and service/installation departments.
• Manage salesman's appointment calendars. 

Quality Assurance:

• Adhere to customer service policies and procedures.
• Meet or exceed performance goals related to customer satisfaction, quality, and productivity.

Qualifications:

• Proven customer support experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.
• Proficiency in Microsoft Office and QuickBooks (min of 3+ years required)
• Outstanding computer skills

Benefits:

• Competitive salary.
• 401K with match.
• Paid time off/holidays