Administrative Assistant- Service Department
Edmonton, AB
Job description
Since 1987, Paris Jewellers remains a Canadian story, grounded and real. From our beginning, we have
been family-owned and operated, and from one generation to the next, have passed down an old-world
work ethic, family values and an unwavering commitment to quality. We began as a single store; today
we are 22, and remain dedicated to the same goal we had on our first day: to ensure every customer is
happy with every purchase.
We are currently looking for a dedicated and organized individual who aligns with our values of sincerity,
commitment to quality, responsiveness, friendliness and a can-do attitude to fill the role of an
Administrative Assistant – Service Department with our Head Office team at Edmonton, AB location.
Overview
The Administrative Assistant – Service Department is responsible for providing administrative and
operational support to the store locations by ensuring that business operations are maintained in an
effective and efficient manner.
The Administrative Assistant reports to the Office Manager, Team Lead and upper management. The full
time Administrative Assistant will have guaranteed 30-40 hours per week
Responsibilities:
Representative and promoter of the Paris Jewellers Brand.
Answer incoming calls and assist with receptionist duties.
Greet guests with a positive and energetic attitude both in person and on the phone.
Quality control services completed by Goldsmiths/Suppliers before returning them to retail store fronts
with precise accuracy.
Assist in providing estimates for services taken in from retail store fronts in a timely manner.
Assist in speaking to customers in regards to customer complaints or inquiries
Collaboratively work with retail brand ambassadors, managers and district managers to provide a
solution for all customer repair related questions.
Respond to questions and requests from stores and customers in a timely manner.
Assist with customer service request, complaints and celebration
Assist with shipping and receiving for stores and manufacturers.
Assist in the distribution and shipping of marketing material.
Distribute mail.
Assist with stock transfers and preparing manifests with high level of accuracy.
Assist with tagging merchandise.
Data entry.
Maintaining stock and inventory control.
Ensure daily operations are completed and to standard.
Participate in and complete all training and development programs.
Participate in and maintain cleanliness.
Adhere to all company policies and procedures.
Maintain a high level of accountability.
Always act in the best interest of the company.
General office support.
Other duties as required.
What we offer:
At Paris Jewellers, we offer our Brand Ambassadors a culture and a commitment to be better than we
were yesterday. We believe in celebrating every customer story and every employee win, recognizing
those who go the extra mile, and maintaining a culture of gratitude. In addition we offer;
Competitive wages
Great benefits for Full Time employees
Comprehensive training program that includes sales, product knowledge and brand training tailored
exclusively for Paris Jewellers
Opportunities for advancement
Monthly incentives
Employee discounts
You will always be a name and not a number
What we look for:
1+ years of Jewellery experience is an advantage
3+ years of retail experience is an asset
1+ years in a customer service role would be a great candidate
1+ years in an administrative role is required
Experience in shipping and receiving is a plus
Organization skills
Proficiency in English
Have a strong can do attitude
Goal driven
Strong interpersonal and communication skills
Availability to work evenings and weekends during peak season
Apply online to invest in your happy future!
**only qualified applicants will be contacted for an interview
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