Front Desk Admin

Front Desk Admin

Pathways to Life, Inc. — Greensboro, NC

Immediate Opening 

Pathways to Life is seeking a highly organized, compassionate, and professional Front Desk Admin to join our Greensboro office. This role serves as a vital first point of contact for individuals seeking mental health and substance use treatment services and supports the daily operations of a fast-paced clinical environment.

If you thrive in a mission-driven workplace and enjoy supporting both people and teams, we encourage you to apply.

Pathways to Life provides comprehensive behavioral health services, supporting individuals on their journey toward recovery, wellness, and independence. We are committed to delivering person-centered care that respects the dignity, strengths, and cultural diversity of those we serve. Through evidence-based practices, compassionate engagement, and community partnerships, we strive to remove barriers to care and promote long-term stability and well-being.

Our Greensboro office delivers mental health and substance use treatment in a collaborative, multidisciplinary care setting. Team members work together to coordinate services, support continuity of care, and ensure that each individual receives timely, appropriate support tailored to their unique needs.

The Front Desk Admin plays a critical role in ensuring smooth office operations while providing a welcoming and supportive experience for members initiating services. This position works closely with clinical staff and leadership to support scheduling, coordination, and daily administrative functions.

Front Office & Member Support

• Serve as the first point of contact for individuals and families seeking services

• Greet visitors and create a welcoming, respectful environment

• Answer phones and respond to inquiries professionally and confidentially

• Assist with intake processes and routing members to appropriate staff

Scheduling & Coordination

• Coordinate calendars for providers and staff

• Schedule appointments and manage schedule changes

• Confirm appointments and assist with reminders

Administrative & Office Support

• Perform general office duties including filing, data entry, and document management

• Maintain accurate records and ensure confidentiality of protected information

• Monitor office supplies and assist with ordering

• Support compliance and documentation workflows

Team Collaboration

• Support a multidisciplinary team including clinicians, care coordinators, and administrative leadership

• Assist with communication between departments

• Contribute to a professional, team-oriented work environment

This position is based in a professional behavioral health office providing mental health and substance use treatment services. The environment is collaborative, fast-paced, and mission-focused, requiring professionalism, compassion, and adaptability.

Required

• High school diploma or equivalent
• 1–3 years of administrative, medical office, or healthcare support experience
• Strong organizational and time-management skills
• Professional communication and customer service abilities
• Demonstrated ability to handle sensitive information with discretion and confidentiality

Preferred

• Experience in healthcare, behavioral health, or human services settings

• Familiarity with scheduling systems or electronic health records

• Experience working in fast-paced service environments

• Strong working knowledge of Google Workspace (Calendar, Gmail, Docs, Sheets, Drive) strongly preferred

✔ Mission-driven work that impacts lives
✔ Supportive and team-oriented culture
✔ Opportunity to work alongside behavioral health professionals
✔ Professional and personal growth opportunities

We are actively filling this role and seeking candidates who can begin quickly. Qualified applicants may be contacted promptly for interviews and expedited hiring consideration.

Apply today to join a team dedicated to recovery, wellness, and compassionate care.