Administrative Assistant

Description:  

Responsible for providing administrative support to the Agency in accordance with Agency policies & procedures and governmental regulations. 

Reporting Relationship

Reports to Manager/Administrator

Responsibilities/Duties

• Works with the Agency Administrator to ensure compliance with relative federal, state & local regulations and Agency policies and procedures.

• Remain informed and educated about home care regulations and standards as well as management issues.

• Provide confidential administrative services.

• Provide and distributes charts, reports, and other documents; 

• Organize and manages office and client records. 

• Participate in planning, developing, and maintaining the operating budget. 

• Participate in quality improvement programs; continuously evaluating and improving processes, systems, and work- flows.

• Evaluate systemic problems and develops action plans to address them. 

• Address compliance issues, complaints and staff/patient grievances and reports them.

• Foster effective teamwork among the Agency’s staff and community’s management team to ensure high quality service and care.

• Consult with clinical managers and clients to provide appropriate staffing solutions.

• Track and document all client interactions, analyzes the associated data, and makes recommendations to management to improve the client experience.

• Provide office support to field clinical staff, providing them with all required supplies, forms, and clinical information in a timely manner. 

• Help to identify and resolve client service issues. 

• Perform other duties as assigned.

Required Skills/Abilities

• Strong organization skills. 

• Ability to multi-task. 

• Ability to manage time efficiently.

• Excellent communication, customer service, and problem-solving skills.

• Ability to maintain composure under stress.

• Pleasant and highly professional during face-to-face, telephone and social media interactions. 

• Dependable and punctual. 

• Proficiency with computer and Internet.

• Familiar with medical billing programs and medical terminology.

Training/Experience:

• Associate Degree from a medical administration program.

• Two (or more years’ experience in office administration, preferably in Private Duty, Home Health, Healthcare or Senior Living.