Accounts Receivable & Collections Specialist

If you are an experienced, energetic, and customer-focused administrative professional who is interested in joining a dynamic, family-owned entrepreneurial organization where you can make a difference, then look no further! We are looking for an individual who shares our passion for this industry and strives for excellence as our business continues to grow. Our Surrey, BC location is currently searching for a suitable candidate to join our Accounts Receivable team.

Who We Are

Emterra Group is a dynamic, growth-oriented, and safety-focused group of companies. Our organization has been deemed an essential service by providing collection and processing for recycling, organics, and waste to keep our communities clean and safe. With customer service and safety as our focus, we are looking for an energetic and driven employee to support our growing company and play a crucial role in waste diversion and the circular economy.

Emterra is proud to be recognized as one of Canada's Greenest Employers, a certified diverse supplier by the Canadian Aboriginal and Minority Supplier Council (CAMSC) and the Canadian Women Business Enterprise National Council (WBE).

Reasons to Apply, Stay and Grow with Emterra:

• Opportunity to be part of one of Canada’s Greenest Employers!
• Competitive wages and annual wage increases!
• Comprehensive health benefits (drug, dental, vision, LTD, life insurance)!
• Employee Assistance Program, paid for by the Company!
• Tuition reimbursement program and professional development support!
• Employee discount programs!
• Be part of an organization that wants to learn and grow!
• Ability to have impact and make change!

Job Duties:

·       Conduct daily collection calls, emails, and follow-ups to recover outstanding payments.

·       Negotiate payment arrangements and establish repayment plans with customers.

·       Monitor and manage aged receivables, identifying high-risk accounts and escalating as needed.

·       Investigate and resolve billing discrepancies to ensure accurate and timely payment.

·       Reconcile customer accounts to maintain accurate records and proper payment application.

·       Prepare and analyze reports on collection status, payment trends, and account aging.

·       Maintain up-to-date and accurate customer files

·       Collaborate with internal teams to resolve disputes and issues

·       Recommend accounts for further action, such as legal proceedings or write-offs, as necessary.

·       Stay updated on industry best practices and regulations related to collections.

·       Ensure compliance with company policies and procedures in all collection activities.

·       Perform other business-related duties as required to support the team and organizational goals. 

Requirements:

·       3-4 years of experience in Accounts Receivable or Collections.

·       Proven ability to manage aged receivables and resolve high-risk accounts.

·       Strong negotiation and dispute resolution skills.

·       Proficiency in Microsoft Excel, including functions like VLOOKUP and Pivot Tables.

·       Excellent communication and interpersonal skills for customer and team interactions.

·       Ability to analyze payment trends and prepare collection reports.

·       Highly organized and efficient with strong time management skills in a fast-paced, deadline-driven environment.

·       Ability to work independently and collaborate across teams.

·       A customer-focused approach to resolving payment issues while maintaining relationships.

Are you ready to jumpstart your career by joining one of Canada’s Greenest Employers and becoming part of the environmental solution? If so, apply now! We appreciate all applicants; however, only those who are qualified will be contacted.

Emterra Group is committed to maintaining an equitable, fair, and diverse environment. Applicants with disabilities or those who require reasonable accommodation may speak directly with our Human Resources Department. Reasonable accommodations will be assessed on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Please visit our careers page to see more job opportunities.