Account Manager

Overview

The Account Manager is responsible for managing Petrosoft’s relationships with its customers. The Account Manager will collaborate closely with our sales representatives and customer support to retain customers and update existing customer accounts with the products and services they order. As the main point of contact for many clients, the Account Manager will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions.

The goal of this position is to provide exceptional customer service and ensure high customer retention. A successful Account Manager will address customers’ needs and concerns as quickly and effectively as possible to develop and maintain strong relationships.

Responsibilities

• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
• Proactively reach out to all customers after NPS data is released to garner further information and address any concerns.
• Build, maintain, and create strong customer relationships with new and existing clients.
• Manage projects within client relationships, working to carry out client goals while meeting company goals
• Service multiple clients concurrently, meeting deadlines.

·         Keep current clients satisfied by delivering exceptional client service on a day-to-day basis.

• Act as a point of contact in all matters relating to client concerns and needs.
• Coordinate with staff members working on the same account to ensure consistent service.

·         Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

• Work with the Sales team to onboard and integrate new clients through our concierge call services.
• Plan and present reports on account progress and goals as needed.
• Make the client aware of other services and actions that may lead to greater success.

·         Monitor and analyze the customer’s usage of our product.

• Other tasks and responsibilities as necessary

Additional and/or Specific Skills

·         Possess a data-driven approach to analysis and decision-making.

·         Customer –centric and business focused. 

·         Self-motivated and results-focused

·         Ability to work independently and with a team. 

·         Ability to collaborate with several internal teams. 

·         Leadership and project management abilities. 

·         Adaptability in prioritization of tasks. 

·         Ability to manage multiple projects and work to tight deadlines.

·         Excellent interpersonal and communication skills. 

·         Negotiation skills.

·         Excellence in building and maintaining client relationships.

·         Critical thinking and problem-solving skills. 

·         Respect for self and others. 

·         Research and analytical skills. 

·         Intermediate computer skills. 

·         Numeric computation and reporting ability. 

·         Presentation and verbal communication skills. 

·         Written communication skills. 

·         Organization and time management skills. 

·         Attention to detail and accuracy

·         Microsoft Excel skills needed.

Education/Experience

·         Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role.

• Proven results of delivering client-focused solutions and meeting sales goals.

·         Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.

·         Solid experience with CRM software and MS Office.

·         Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.

Physical Requirements

·         Ability to sit or stand for long periods of time.  

·         Ability to withstand normal office noise.  

Manual dexterity for typing and other administrative tasks.