Access Coordinator
Job Summary
The Access Coordinator is responsible for the oversight of the centralized intake processes for all bed-based substance use programs. The Access Coordinator supervises the Intake Team who support intake, transition, and discharge planning across all bed-based programs.
Responsibilities
Program Management
§ Responsible for ensuring accuracy and completeness of client files to ensure adherence to established processes, accreditation, licensing and safety guidelines, and/or funding sources.
§ Ensures the Intake Team follow established criteria and prioritizes intakes based on criteria, leads, and facilitates actions related to daily client flow, plans for client transfer or discharge and appropriate client placement/referral
§ Liaises with the clinical care team to ensure specific care plan actions and processes are completed and reviews the intake and discharge planning of clients to ensure optimal progression to discharge, in collaboration with the other clinical team members
§ Provides oversight related to clinical and organizational data collection across all MHSU programs; prepares reports for MHSU leadership and funders, as required
§ Acts as a point person for clients, families, and community care teams who have concerns or questions regarding their care; follows ups as required
§ Performs other tasks and duties as required
Staff Supervision
§ Orients, trains, supervises, and evaluates new Intake Team members on shift responsibilities and routines and reports to supervisory position.
§ Motivates staff team to maintain and exceed agency work standards. This position does not involve hiring, firing, or disciplining employees.
§ Ensures that all documentation for shift tasks, responsibilities and routines are completed.
§ Assigns and adjusts workloads and schedules, and coordinates staff coverage as needed to ensure service levels and staffing requirements are met
Human Resources
§ Assists the Manager by attending panel interviews, providing recommendations on the selection of new staff, providing feedback to the Manager on staff performance appraisals, and optimal use of budgetary resources
§ Assists the Manager in determining related training and orientation requirements
Community Engagement
§ Participates in funder meetings and community stakeholder committees on behalf of the program as required by the MHSU leadership.
Qualifications
§ Post-secondary diploma in social work, community services, etc., or an equivalent combination of education and experience
§ 2 to 4 years of practical experience in an admission setting working with vulnerable populations, substance use services, mental health, or corrections.
§ Satisfactory completion of a criminal records check with vulnerable sector screening is required
§ Satisfactory completion of Tuberculosis Screening form is required
§ Satisfactory completion of Employee Immunization Record form is required
§ First aid certification with CPR is required
§ Valid driver’s license with driver’s abstract
§ High level of integrity and dependability with a strong sense of urgency and results-orientation
§ Demonstrated strong written, verbal and interpersonal communication skills
§ Ability to lead and work in a trauma-informed practice
§ Demonstrated commitment to the social sector with a passion for the organization’s mission is essential
Competencies:
Approach to Work
× Demonstrates initiative, flexibility, adaptability and resourcefulness
× Actively seeks and incorporates feedback to inform continuous self-improvement
× Sets goals, creates and implements action plans, monitors progress, and evaluates results
× Adeptly manages competing tasks and uses time efficiently and effectively
Job Knowledge & Quality of Work
× High-degree of relevant and current job knowledge and skill
× Consistently produces accurate, thorough, high-quality work in a timely manner
× Builds and promotes a culture of health and safety in the workplace
× Implements and enforces best practices in health and safety within the workplace
Judgement & Decision-Making
× Models independent thinking and creativity
× Demonstrates effective problem-solving skills
× Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
× Exercises sound judgment in the best interests of the organization
Communication & Interpersonal Skills
· Expresses themselves clearly and professionally both verbally and in writing
· Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
· Has a manner, style and presence that makes a positive impression
· Listens to and considers others’ views
Personal Leadership
· Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
· Fosters enthusiasm, energy and commitment
· Takes responsibility for personal actions, performance and health
· Is reliable and accountable; shows up on time ready to work
Teamwork & Collaboration
· Effectively works with their colleagues to ensure organizational success
· Champions positive working relationships with staff and external stakeholders
· Supports an environment of openness, and champions teamwork and communication across programs
Leverages the expertise and experience of others
for organizational success
Salary for this role is between $52,162 to $63,199 per year.
CLOSING DETAILS
Application Process: Please apply with a cover letter and resume to (posting address).
Closing Date: Internal applications will be accepted until February 18, 2024 at 5:00pm.
“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify manager of intent to apply.
External applicants will be
reviewed after internal applicants have been reviewed and interviewed.
All qualified applicants are welcome to apply. Those shortlisted will be contacted.