1881 Event Hall- Administrative Coordinator

Position Title: Administrative Coordinator

Department/Property: 1881 Event Hall

Reports To: Director, Catering Sales + Events

Supervises: None

Company Profile:

Pinnacle Partnership is an independent, award-winning hospitality and development company headquartered in Spartanburg, SC. Our portfolio includes Class-A office, retail, residential, internationally recognized hotel brands, and distinctive restaurant concepts. Without exception, all of Pinnacle’s properties have been recognized with awards and honors in their respective brands and industries. We create places of connection where people feel welcome through our gracious hospitality, entrepreneurial spirit, and rewarding growth. This distinct, hospitality-first approach powers lasting returns for our investors and our communities.

Position Overview:

As the Administrative Coordinator at 1881 Event Hall, you will be the first point of contact for our guests and visitors. Your primary responsibilities will include answering incoming calls, assisting guests and walk-ins, and maintaining the overall look and cleanliness of the lobby. Additionally, you will be responsible for various administrative tasks, such as preparing buffet menu signs, organizing event files, and managing office supplies.

Position Objectives:

• Answer incoming calls and direct them to the appropriate department or individual. • Greet and assist guests and walk-ins in a friendly and professional manner. • Keep brochures, business cards, and other promotional materials stocked in the 1881 and HGI lobbies. • Maintain the cleanliness and appearance of the 1881 lobby, ensuring it is always presentable. • Prepare and print buffet menu signs, place cards, and other event-related materials as needed. • Send out weekly 10-day packets to the team and distribute any updated Banquet Event Orders (BEOs) throughout the week. • Keep reader boards updated with daily events and activities. • Organize and maintain event files, ensuring they are easily accessible and wellorganized. • Purge outdated files (3+ years) and securely shred any documents containing sensitive information such as credit card numbers. PO Box 189, Roebuck, SC 29376÷ pinnaclepartnership.com÷ @pinnaclepartnership • Post Hilton Honors meeting planner points for qualifying events. • Maintain office supplies inventory and order more when necessary, including 1881 pens, pads, business cards, brochures, reserved table signs, and menu sign holders. • Perform OnQ Group Maintenance tasks, including posting all banquet charges and processing banquet payments. • Balance folios and close accounts after event completion, ensuring accuracy and adherence to company procedures.

Qualities of a Pinnacle Partnership Team Member:

• Team player mentality - you want to contribute to the growth and success of Pinnacle Partnership • Hospitality-minded - you’re passionate about delivering exceptional customer service and can anticipate guests’ needs • Ability to perform under pressure – you thrive in a fast-paced, high-energy environment • Excellent communicator – you are an active listener, clear and concise speaker, and can effectively build relationships with guests and team members • Strong work ethic – you are focused, organized, dependable and always give 100%

Expectations

• High school diploma or equivalent; additional qualifications in hospitality or administration are a plus. • Previous experience in a receptionist or customer service role preferred. • Excellent communication and interpersonal skills. • Strong organizational and multitasking abilities. • Attention to detail and a commitment to maintaining a clean and welcoming environment. • Proficiency in Microsoft Office suite and other relevant software. • Familiarity with OnQ or similar hospitality management software is desirable. • Ability to work independently and as part of a team in a fast-paced environment.