0.8 FTE Case Manager - MAP (External)

Position Summary:

The MAP Case Manager will support clients of the Managed Alcohol Program.

The MAP Case Manager is expected to deliver relationship-based care to the community, being attentive to clients’ needs and changing trends to:

• Increase access to effective and equitable primary health care to community members across the lifespan.
• Improve health status of equity deserving populations.
• Create a collaborative environment in which information, knowledge, and resources are shared among community service, health care, academic, and government organizations.

The position provides support primarily Monday to Friday from 8 to 4, although some flexibility may be required. This role does not provide direct health care but supports the client and the health care providers to ensure treatment plans are reflective of the person being cared for. This is done within a harm reduction and social determinants of health framework.

Core responsibilities include:

• Delivering harm reduction supplies with discretion to program participants in their independent and supported living accommodations daily.
• Providing basic crisis intervention and supportive listening; requesting support as needed.
• Communicating with the multi-disciplinary MAP team that includes physicians, nurses, occupational therapists and community organizations.
• Assessing and addressing barriers to assist clients in accessing and benefiting from health care services including facilitating/providing transportation, navigating complex systems, attending to social determinants of health, optimizing client comfort, pre- and post-communicating and advocacy regarding client needs, preferences and plans within circle of care and beyond, with client consent.
• Assisting clients in navigating/locating NECHC and community resources and support, in collaboration with team members.
• Identifying common client issues and assisting with strategies to address these through advocacy, program change, or otherwise.
• Maintaining case notes and expense records; partaking in data collection and quality improvement activities.
• Mentoring learners and volunteers in delegated health case management duties
• Sourcing, maintaining, and distributing supplies (food, bus tickets, phones, harm reduction supplies, etc.) including those received through donation.
• Providing health case management support on outreach with health providers, as scheduled/required.
• Provide feedback and share knowledge toward best practices for service delivery and ongoing program development.
• Other duties as required.

As one of the front-line points of contact for accessing NECHC services, this is a vital role for establishing and maintaining relationships that facilitate health; it is essential that this person approaches the work from a lens of anti-oppressive, trauma-informed care and be courteous, respectful, and responsive in their duties.

Education and Experience:

• Completion of Grade 12.
• Completion of degree in health, social services, or relevant field.
• Minimum of 1-year successful track record in a demanding client-facing role encountering populations facing barriers to accessing health care (African Nova Scotian, Indigenous,2SLGBTQIA++, new-comers, etc.)
• Experience in a health care setting, system navigation and/or non-profit/community setting preferred.
• Strong understanding of harm reduction principles and approaches and social justice.
• Ability to balance making ethical decisions in the moment, including the ability to relate this decision making to the program policies and procedures, and being collaborative in the team.
• Compassionate, non-judgmental approach to supporting clients whose needs and goals may be different than your own, creative thinking, ability to navigate a crisis situation, de-escalate and/or pull in more support.
• An equivalent combination of education and work experience may be considered.
• Driver’s license with 2 years clean driving abstract and Access to own reliable vehicle required.

Please click on the link for detailed job description here: Case Manager - MAP

Please visit our careers page to see more job opportunities.