Care Coordinator III - Supportive Services


The Care Coordinator III oversees Supportive Services’ scattered site Permanent Supportive Housing program in the community, focusing on case management and to assist individuals with obtaining and maintaining housing successfully within the community. Embodying the performance standards as outlined below, the Care Coordinator III is responsible for implementation and oversight of landlord relationships, lease programs, creation of a home-share program; provision of case management for those clients referred from the Office of Aging and Adult Services, finding and retaining housing, plus identifying sources for housing funding, housing-based education, credit counseling and linkage to appropriate related community resources.  


  1. Develop, implement, monitor, evaluate and modify a person-centered housing support plan to ensure consumers are receiving services as described in the contract
  2. Ensure compliance with the weekly performance standards, billing 100 units/25 hours per weeks for 52 weeks.
  3. Ensure accurate recordkeeping including, but is not limited to:  intake; service planning; service delivery including advocating for clients with property owners/managers as necessary and providing resource information; and case closure.
  4. Prepares and completes accurate, timely reports and documentation for billing of services as required by Volunteers of America Southeast Louisiana, Inc. and regulatory agencies/funding sources.
  5. Keep supervisory staff apprised of gaps in services availability, legal obligations/court-mandated cases regarding the consumer, and assist in efforts to provide needed services.
  6. Perform home visits and off-site case management meetings, providing transportation to consumers as appropriate.
  7. Conduct a strength-based assessment and make referrals to community-based services.
  8. Assist tenants in accessing and maintaining entitlements/benefits and meeting obligations of tenancy.
  9. Assist tenants in problem-solving and conflict resolution 
  10. Provide crisis response and intervention
  11. Work closely with other community service providers working with each tenant.
  12. Ensures eligibility for services prior to performing services
  13. Maintain assigned up-to-date client files and program records
  14. Participate in training required by accreditation standards, plus performance and quality improvement efforts.
  15. Adherence to Performance, CARF and Quality Standards
  16. Performs related duties as assigned.


  • This position requires the incumbent to have a Master of Social Work or Human Services and done year post experience working with individuals who are of the eligible population in a community setting.  Have a desire to work with a diverse population, demonstrate respect for individuals and demonstrate the ability to work in a team environment; requires a demonstrated willingness to be responsive to the needs of the target population. Position requires excellent verbal and written communication skills and the ability to function as part of a team.


  • Bill 25 hours per week/ Average 100 Units 
  • Ensuring all clients billed are eligible for service 
  • Complete Case Notes, Logs & Mileage daily 
  • 80% of work will be conducted in the field
  • Maintain credentials as directed by the State Board of Licensure
  • Must maintain good standing on student loans (non-default status). 


  • Travel to other locations as appropriate in the performance of duties and responsibilities.  

Must have:

  • Current driver’s license issued by the state of residence
  • Current Vehicle Inspection decal
  • Current vehicle insurance
  • Current vehicle registration in the state of residence
  • Satisfactory Motor Vehicle Report
  • Must be able to respond to consumer’s needs outside of normal working hours
  • Must be able to obtain certification in Cardio-Pulmonary Resuscitation and First Aid


The employee’s work is performed at various locations where services are provided to consumers.  Incumbent must be able to handle the demands of extensive driving throughout the metro service area.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

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