Patient Care Coordinator

All American Home Care is seeking an experienced Patient Care Coordinator with proven home care operations experience. This role requires someone who thrives in fast-paced environments, understands EVV systems, and can manage high-volume caseloads with precision and professionalism.

Job Summary

The Patient Care Coordinator is responsible for managing a high-volume caseload, staffing caregiver shifts, handling urgent call-outs, and ensuring client satisfaction and retention. This position requires strong decision-making skills, operational control, and confidence under pressure.

Key Responsibilities

• Manage and coordinate services for a caseload of home care patients while maintaining scheduling accuracy and service continuity.

• Staff caregiver shifts and maintains full coverage for all authorized client services.

• Respond to caregiver call-outs and schedule replacements while ensuring compliance with authorization hours.

• Work daily inside HHAeXchange or another EVV system to monitor visits, scheduling accuracy, and service utilization.

• Communicate with Service Coordinators, referral sources, caregivers, and clients regarding scheduling and service needs.

• Monitor authorization hours and address utilization discrepancies before services exceed approved limits.

• Document scheduling activities, service changes, and operational notes accurately in agency systems.

• Support service continuity, caregiver retention, and overall branch performance through strong operational coordination.

Required Qualifications

• Minimum 2 years of experience in a home care coordination or service coordination role

• Direct experience using HHAeXchange or other EVV systems

• Experience managing a caseload of at least 60+ patients

• Strong scheduling and staffing experience

• Ability to multitask under pressure

• Strong computer skills and documentation accuracy

• Bilingual English/Spanish preferred

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