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Summary:

This position requires a proactive person who has the ability to work independently in a timely manner, ensuring the job is done correctly the first time. Attention to detail. A drive to learn and maintain troubleshooting skills. Excellent customer service communication.  Ability to work in a public café and maintain a calm composure and professional demeanor. Looking for someone who is reliable with efficient time management.

Competencies:

  • Proficiency with tools, machinery, electricity, and plumbing
  • Understanding overall brewing and espresso machine functions
  • Core understanding of coffee brewing theory
  • Able to read/interpret manuals and wiring diagrams
  • Able to understand how water systems, brewers, and grinders interact in order to isolate the problematic system

Responsibilities:

  • Assisting in maintaining an organized and cohesive parts and equipment inventory and workspace
  • Performing regular preventative maintenance and service calls for customers, which may include emergency calls on nights and weekends
  • Phone and Facetime troubleshooting
  • Teaching wholesale and internal team member best practices for machine upkeep and cleanliness
  • Troubleshooting espresso machines, coffee brewers, grinders, water systems, and other general MEP
  • Assisting in equipment installation
  • Assisting in maintaining PM schedules and repair logs
  • Performing field visits to wholesale and internal cafes for check-in

Physical Demands:

  • This position is very active and requires standing, walking, bending, kneeling, stooping, crouching and climbing all day and for long periods of time.
  • Functioning or working in close quarters
  • Able to lift 50 lbs and apply heavy force on equipment without assistance
  • Exposure to high temperature, moving parts, high voltage, and cleaning chemicals.
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