Sales RevenueManager

Job Overview

The Director of Sales & Revenue is responsible for generating revenue for the hotel by focusing on room sales, meetings and special events sales, and other forms of hotel-related revenue streams. This involves building and maintaining relationships with clients, understanding the market trends, and developing sales strategies to attract and retain customers. The role demands a blend of leadership, analytical skills, and a deep understanding of the hospitality market. A successful Director of Sales & Revenue collaborates with different departments within the hotel to ensure guest satisfaction and optimal revenue generation.

Core Responsibilities & Duties

• Develop and implement sales strategies to meet or exceed revenue targets
• Establish and maintain strong relationships with corporate clients and travel agencies
• Conduct market analysis to identify trends and opportunities
• Prepare and deliver presentations to potential clients
• Organize and attend sales meetings, trade shows, and networking events
• Negotiate contracts and close deals with clients
• Monitor and report on sales performance metrics
• Coordinate with other departments to ensure smooth operations and guest satisfaction
• Handle customer complaints and ensure issues are resolved promptly
• Maintain CRM databases with updated client information
• Ensure compliance with hotel policies and procedures

·         Develop and implement dynamic pricing strategies for transient, group, and catering segments to maximize Revenue Per Available Room (RevPAR)

·         Generate weekly, monthly, and annual revenue forecasts. Provide detailed reports on performance (e.g., pick-up, bookings pace, ADR, RevPAR) to leadership.

·         Analyze competitor rates, market trends, and citywide demand generators (events, conferences) to adjust strategies.

·         Manage distribution channels (OTAs, GDS, hotel website) to optimize the mix of business and ensure inventory availability.

·         Work with Operations teams to align promotional activities, group booking strategies, and inventory limitations.

·         Maintain and optimize Revenue Management Systems (RMS), Property Management Systems (PMS), and distribution tools.

Qualifications & Skills

• Experience in the hospitality industry, particularly in sales
• Excellent verbal and written communication skills
• Strong negotiation and closing skills
• Proficiency with CRM software and sales databases
• Ability to work under pressure and meet deadlines
• Proven track record of achieving sales targets
• Knowledge of market trends and competitive landscape
• Minimum of 3-5 years of experience in sales within the hospitality industry
• Strong leadership and team management skills
• Excellent interpersonal and networking abilities
• Proficiency in Microsoft Office Suite
• Strong analytical and problem-solving skills
• Detail-oriented with strong organizational skills
• Reports PACE to General Manager in weekly Revenue Meeting

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